I travelled from Johannesburg-Dubai-Mumbai on 30th July and was very pleased on the service provided in the first leg of travel (Johannesbur-Dubai).
But; to my astonishment the service quality provided in the second leg (Dubai-Mumbai) was of very poor qulaity and not expected out of Emirates. To begin with there was no baggage space available in the overhead baggage space (seat no.40G) as it was occupied by Emirates staff only. There was no one to help me in this regard and i then have to keep the bag in 34 seat no.
Then; when the food was served the choice was between Eggs and Veg and to my shock; i was told that they cannot serve Eggs as it is over. This was not at all expected as i was watching and many of the passengers had not ordered any food at all (since i was at second last row)
This is a big let down by emirates as i have been strong supporter of Emirates but; looks like things are now going in wrong direction. I get the feeling that there is a discrimination happening between these 2 sectors as; i cannot imagine thEmirates staff saying that there is no chicken available during Joburg-Dubai flight.
Please take necessary step as it does not take time much to gain adverse publicity through Facebook, Twitter etc networks.
Thanx
Rajendra Kango ([email protected])
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