ICICI Lombard
Claim

Policy Number: 3001/W-1442695/00/000

Policy Start Date: 25/12

Policy End Date: 24/12

Finally I am paid for my wrong choice in opting for an insurance for my car. Although my colleque already had an bad experience, but I thought to give it a chance as I think big brands do stand by there reputation.

All through 9 years since I purchased the car, I was taking the insurance from New India Insurance Company, and I never ever got any problems of any sort with the company. But due to my change in posting from Chandigarh to Gurgaon, I didnt find any insurance agent near my place and I opted ICICI Lombard.

Problems started from the first day (25/12), I taken up the policy. I requested for hard copy of policy, but till date I didn't get the same. Anyways I never paid much attention to this.

At the time of raising the policy, I asked the telemarketers do you need any documentation to support this new policy they said NO. I again asked them, how could you give me No Claim Bonus without any document, telemarketer said, "Sir, We trust you". I didn't know, what he means to say by this. Now after 7 months, when my car met with an minor accident I got to know, what a insurance policy with ICICI Lonmbard means. It means 'ADDING MORE WOES TO ALREADY HURT PPL'. Really ICICI provides UNMATECHED INSURANCE. Now when I raised a claim for repair of my accidental car, I am asked for No Claim Bonus from previous Insurer, previous Insurance Policy.

After 7 months from do I get these documents. I asked the surveyor, he said he cant help as he has to follow process. He gave me number of local manager who handles claim Mr Harinder (9873100539). I am calling him since morning, but they dont bother to take up the call. Why they bother to pick the call.

Then I tried calling customer care. He said you need submit the docs. He cant assist us other than he provided number of Mr Rajiv Dhawan (9873565860) the area manager for Gurgaon. But the result remained the same. I called him up number of times, but who cares to pick the phone, when ICICI Lombards solo objective is to make fool of the people and I think they trainee there manageres accordingly.

I know putting this mail, wont serve any purpose, other than I got a call and they say, we cant do any thing, we need these documents as this process. May I know Where is process while raising the policy? Process is for fooling the people and to make money only.

Amit Goyal

9818010846