Dear Mr. Rajeev Kalara (Area Manager ICICI LOAMBARD),
I have an accident of my car XYLO UP16X0520 ON 12-AUG on Greater Noida Express highway (rainy day), the accident is covered by insurance of your company icici Lombard (certificate cum policy no.3001/59444392/01/000), but we are not getting claim for some accidental part, it is found that Mr. Divendar (surveyor of icici, having i.d no.9621) first started to say not to give claim on front broken glass later after argument he give the claim of glass, but again he hold my back part of the car by saying that there is tape on the tale light, I request him many times to give claim on the hit part but, he refuse by saying that, this accident is not justifying, as there is rust on that part, I replied him that I will pay for the pervious (rust) part but give me for the rest (major part) of the hit part that is held on 12-aug, but he refuse to do so.
It seems that we are cheated by your icici lombard company. First, you shows your good part, but, after time of claim on accident, we have to go to your office many time rather than going to hospital. Is this is your customer care? We do not have energy to do all this activity by leaving our important work.
So I request you to kindly resolve the problems in 24hrs, as after accident we are already in trouble.
If you will not resolve this problem we will go to court and also display the fact publicly so that rest of other (customer) will not get suffer by ICICI LOMBARD. This is not for Rs.8000.00 but it is the customer who is always gets cheated.
I just do not want to go to court but if you insist we will do.
Waiting for your kind support.
Regard
Saurabh yadav
I-26, ALPHA-2nd
GREATER NOIDA
(U.P)
9818990111
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