From
Surjith K.T
kottarathil house
irimpanam P.O
[email protected]
kochi 682309
To
Dear Sir,
Sub: Complaint regarding services
Ref: My Motor Car Fiat Linea bearing Reg No: KL 39 B 2288 (still under your warranty)
I regret to inform the following very bad services rendered to me by your dealer
M/s RF Motors
Edapally,
Ernakulam
I approached the above Dealer from whom I bought your motor car bearing reg no: KL-39-B-2288 under reference. I took the car after a road accident to the above dealer on 23.6.2010 for a redoing. The dealer took all the documents from me for taking up with insurance company for a claim.
Very frequently, I used to check with the above dealer to know the progress of the work
made on my car. But they used to give some lame excuse and request for another day. But later when I lost patience I asked the dealer to return my vehicle. They later made me to believe that the delay in repairing is due to non availability of spare parts and they also promised to take up the matter with you as a manufacturer.
Later when I approached them the other day (08.07.10) they ignored me as if to say that I should approach the manufacturer (that is you) and get this spares and hand it over to them (RF motors) to get my vehicle fully done up. It is seen that this dealer did not show any concern and interest that was shown at the time purchase.
I would be compelled to take up the matter through court for a redressal of my complaint if you also (like your dealer M/s RF Motors) deal irresponsibility and treat your customers as buffalos with out horns. I require your intervention and reply to this complaint immediately but certainly before the close of 20.07.10 which is more than sufficient a time to probe in to the whole episode.
Thanking you,
Yours truly,
Surjith K.T
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