Dear sir,
I purchased a Maruti Zen Estillo LXi for my parents Regn No. MH04ED8682 on 10th Jan from spectra motors mumbai.
After only 2700 kms of driving there was an unusual vibration from the engine in the month of April.
I contacted the local authorised servicing centre and was told that the problem was due to a manufacturing defect and the spares are not available for repairs.
I was told that i would be informed when the part would be available.
However nobody from the company contacted me and on inquiry from my side i was told repeatedly that the part was not available.
On the 25th of June i took my vehicle to the service centre and was told that i would have to wait further.
Thereafter i lodged a complaint with the regional office and after many hassles was told that the part was finally available and my car would be made serviceable shortly.
The actual cause of the problem is a manufacturing defect due to improper quality check.
And even then it took more than two months for the company to replace a part no 11610M65L00.
The standards of the company are really coming down.
Regards
SK Pradhan
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