Dear Mr. Sinha (Area sales Manager, LPG),
I regret to intimate and complain that I booked my LPG cylinder against Connection No. 32266, on the 3rd of Jan with M/s Sunder Shyam Gas Agency, A-1, Janak Puri.
when I did not get the cylinder for more than 25 days, I lodged a complaint through IOCL website vide Reference No. 71832.
I am really sorry to say that my numerous telephonic reminders to the gas Agency and its representatives has failed to yield any results.
I do not have a drop of LPG for the last 7 days and not able to understand what to do and who9m to report. On my enquiry for the email ids and phone numbers of top authorities of LPG section, I have not been given the information. Is it possible that the Gas agencies do no9t have the email or phone numbers of the senior authorities.
May I request you to forward my complaint to the Senior Most Officer of LPG section of the IOC who may hold an open enquiry into this lapse on the part of concerned Gas distributor.
for any further clarification I can be contacted on my Mobile: 9911012211 or email id: [email protected]
Please note that simply delivering the LPG cylinder will not absolve the Agency of this serious lapse. I am inclined to take this complaint to the top most level.
.
regards,
Saurabh Kumar
A-1/28, LGF, Janak Puri,
New Delhi-110058
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