Sir,
In spite of the No Smoking policies that have been put in place for the good of the public, many people do not seem to follow the rules. There are vendors selling cigarettes openly on Krishnanagar City Jn. (Sealdah Division) platforms and passengers openly smoke inside the coaches. This is especially difficult now that in winter the windows have to be kept closed. On protesting, the smokers either do not bother and instead become aggressive. It is difficult for people with respiratory ailments to travel inside the local trains. Daily passengers are particularly to blame because they think they own the trains. They also reserve seats in advance, often something like 20 seats using newspapers or handkerchiefs and intimidate anyone who tries to oppose them. This situation makes travelling hell for many people who like to travel in peace and comfort. I would request the Railway Protection Force to help make our journey a safe and pleasurable one. Kindly look into the matter. Law and order is the least that we can expect while travelling on trains and this situation will get worse as time progresses if the errant public are not booked for breaking the law.
I tried to post this complaint on the RPF site but the submission form on the site does not seem to be working. The email ID posted on the Sealdah Division website also does not work. How are we supposed to send them our complaints to them over the internet? It is surprising that a large organization like the Indian Railways which mainly caters to offer service to the public does not have a proper system for the public to post their grievances.
Yours faithfully,
Surja Gain.
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