Indian Railways
WRONG INFORMATION BY 139

This is to bring to your kind notice the problem i faced during my planned travel from Lucknow to Aligarh.

I was scheduled to travel from Lucknow to Aligarh on 31.3.2010 through train number 4025, Kaifiyat Express whose scheduled departure for Lucknow is 23.15.

When conatcted on 139 at 21.15, i was told by the represenative that the train is delayed by 24 minutes from its scheduled departure. Following this i chose to reach late to the railway station as it made no sense waiting at the platform.

Just to recheck whether the train has further delayed i called up 139 again at 22.30 and was again told that the train is delayed by 24 minutes.

However when i reached the station at around 23.25, i found that the train has already departed on its scheduled time and it was not only me who had suffered and befooled on relying on informatio through 139.

This was not only astonishing but also very unfortunate to see such carelessness and lack luster atitude by the people at 139 enquiry.

Something which was more horrifying was that on contacting the station commercial for this goof up i was told that this keeps on happening and it is wise that one does not rely on information through them.

My concern and query to the department is that where should the customer go to get the right information, because the railway contact number 131 is either not in service or is not answered even after several attempts.

I hold the department resposible for the pain i have suffered by missing my train and taking an alternate route to travel from Lucknow-Kanpur-Hathras-Aligarh.

Would want that the ticket amount is refunded and transfered to my saving account number as under and the concerned department is penalised for there carelessness so that this does not happen with other people using the rail service.

The details are as follows:

Travellers Name: Nitin Nagpal, Anamika Nagpal

PNR Number:2204562805

Train Number and Name:4025, Kaifiyat Express

Date Of Journey:31/3

Account Details: Bank-ICICI

Account Number:097501500961

Thanks

Nitin Nagpal

Conatct Number:9368977788