TDR was filed for refund of unsued e-ticket for journey Raipur to Bilaspur in South Bihar Express Train No. 3287 for date 5/9/10. Scheduled departure of train was 8.00 AM but it was late about 10-12 hours that day. Hence passengers did not make journey in that train. Instead they had to travel on unreserved tickets in another train available in morning that day. However TDR filing was tried same day in mornning 9.00 AM to 10AM but System however did not respond for same. Ultimately on second day it could be done.
Status remained unrefunded for a long period of 3 months. On 8th of December IRCTC sent mail informing that refund not approved for the reason passenger have travelled on the said ticket. This is totally false. The claim was genuinely made. Cost of ticket too was only Rs. 240/- How a passenger can make false claim. No alternative has been mentioned in Rules by railway so that passenger can get refund after departure of train for cancellation of e-tickets. The only way is to file TDR and wait for refund. Possiblilty of allowing unauthorised passengers on the said ticket reservations by train ticket examiners and thereby showing " Passenger travelled " in record might be the reason behind that. Then how true passenger should keep his refund claim tenable with Railways. In present case what further remedy is available to a genuine claimant. Text Message of IRCTC's mail is given below
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REGRET Dear Customer, With Reference to your PNR No:6146610977, we regret to inform you that refund is not admissible as informed by Railways through their letter no: IRCTC/RO/E-TKT/10/26.11.10/ECR and the reason being : 5503-ECR/3 As per records Passenger (s) travelled on the ticket. The case is repudiated. In case you require any further assistance, please mail us at [email protected] or call us on 011-23345900 With regards, TDR TEAM
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