Dear sirs,
In incident took place with my mother and father (name smt. Shanti dei age 75years and Sri Amarnath Tiwar age 82 yars ex railwys employee) both senior citizen on 5th January.as under;
(1) Train No.12191 was Late by 12 hrs. here Railways administration was responsible.
(2) My fathers reservation ticket (In B1 coach) was stolen alongwith cash in coat on New Delhi plate form No.2, here Railways poor security system was responsible.
(3) FIR was lagede with Railways security system and asked for further for proision for traialing, it was sugested by them that copy of FIR was sufficiant because he was ex-railwayman.
(4) Train started from plateform no.2 at 02.00 Hours on 6th Jan.(insted of 14.00 hours on 5th Jan) Train Conductor of Coach asked payment of rupee 1500/- each treating them without ticket inspite of their name on chart and shown indentity.
(5) Refusing unauthorised payment they were compeld to leave the coach, when 'Complaint-Book', was asked to write such grevience, conductor refused to do so.
Above incident spoils all soft policies infever of senior citizen, ex-railwaman, and about indian culture and law&justis. On 5th January night temrature at New Delhi plateform and in the train toward its way of journy was too cold to bear in such situation my parant had to sty on plateform till night 02.00 hours and thereafter they had to suffer painful traivling with additional tickt in general class without any bedroll (in Ac coach bedrolls are supplied so they do not collect the same to aoid extra lugeged) Here I would like to place my complaint for appropreate action against directly resposible authorities and to knwo the Indian Railways ruls-regulations for duplicate ticketing against reserved ticket (througr railway free pass), standing instructions for train conductors, behaiors of railway staff with senioe citizen passengers, calculation basis of demanding rupees 1500/- each on without ticket in Ac3 coach, and overall ethico-moral performance of a present railway employee with retired railway employee in critical situation. This complaint is submitted by me on the telephonic information recieve from my parant who are still in the train (No. 12191 New Delhi-Jabalpur super fast) not reached to Etarsi (parant travailing from Delhi to Etarsi) yet. Detailed and hard copy complaint will be placed before the cometant authority, and in court of law (if appropreate action will not taken) after collecting more details with strong evidances and figures.
With Rgards
Yogendra Tiwari
B-76, Kasturba Nagar Bhopal 462023
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