Dear sir,
My complaint is regarding 3 TDR's and amount received is not as per rules. As per rules refund sall be 100% instead of amounts paid by railways. Pl. look in to the matter and make full refund witout any further delay.
Your reply does not gives any satisfactory answer. please lookinto the matter and take nercessary action for full refund. a copy of my initial mail is pasted below for your ready reference.
Copy of complaint to railways.
I have filed following 3 TDR's on 2nd Feb 11 against tickets booked for train no. 12987 from Sealdha to Agra Fort for journey on 1st Feb 11 . It become necessary to cancel the train tickets and book passengers by flight as train was running apprx.14 hrs late.
To my surprise 2 TDR’s are approved but amount refunded is not as per rules. 3rd TDR which was for a Tatkal ticket still pending. As per IR rules full refund on all the tickets shall be allowed as train was running more than 3 hrs. late
1) TDR 1
Transaction ID -0282780753
PNR No - 6150685499
Date of Journey- Feb. 1, 11
Date of TDR - Feb.2
Reason for filing TDR- Train running more than 3hrs late and passengers not travelled
Ticket amount - Rs. 4365
Refund amount received - Rs. 1454 intead of Rs. 4365
1) TDR 2
Transaction ID -0282766623
PNR No - 6150685010
Date of Journey- Feb. 1, 11
Date of TDR - Feb.2
Reason for filing TDR- Train running more than 3hrs late and passengers not travelled
Ticket amount - Rs. 6219
Refund amount received - Rs. 3107 intead of Rs. 6219
1) TDR 3
Transaction ID -0303416015
PNR No - 6153047679
Date of Journey- Feb. 1, 11
Date of TDR - Feb.2
Reason for filing TDR- Train running more than 3hrs late and passengers not travelled
Ttkal Ticket amount - Rs. 1755
Refund amount received - Rs. NIL (Not settled) intead of Rs. 6219
So far no stisfactory reply received from concerned authorties
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