IRCTC
Partial refund

Hi,

I booked a ticket of Doronto express (2228158838) but since train was running late by over 6 hours, i cancelled the ticket by filing TDR for it and went by some other means. But after a week i got refund of half amount (420 INR) whereas the ticket was of 840 INR. Under clause 2 of TDR cancellation refund rules i should get full refund of the money as train ran by more than 3 hours late and i didn't travel.

Here is the rule-

In case of train running late by more than three hours & the passenger not performing journey on this account, full refund is permitted subject to the condition that the ticket is surrendered/TDR obtained in case of I-ticket, if is in E-ticket customer should file online/mail to IRCTC within the prescribed time limits which are as under-.

Ticket distance Prescribed time

Upto 200 Kms 3 Hrs

201- 500 Kms 6 Hrs

More than 500 Kms 12 Hrs

I had complained about this to IRCTC, but they just replied that it is forwarded to concerned department. Even after two weeks i didn't here any replies from them which is expected from Central govt run railways. Only option left to me now is lodge a consumer complaint.

Company: IRCTC
Country: India
State: Tamil Nadu
City: Chennai

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