Inconsumercomplaints.com » Cars & Transport » Review / complaint: Jet Airways - Unsecure credit card handling | News #351603

Jet Airways
Unsecure credit card handling

According to the Jet Airways security requirements, to offer my daughter a flight to visit me, I have to surrender my identity to her.

Also to abide to Jet Airways policy, I am forced to breach the standard security policy of most credit card issuing companies by providing a photocopy of my credit card.

This might be secure for Jet Airways (I seriously doubt it add any security at all) but it is definitely a loss of security for me as my identity is potentially compromised. In this case I trust my daughter but this is

1. inciting me to breach the policy of the card issuing company (that Jet Airways knows or can easily know)

2. endangering my daughter's safety as the paper she must carry are valuable to identity thief

I think it is time Jet Airways updates its policy to the 21st century and adopt the same policies as most other carriers (at least the ones in Europe and Noth America). Possibly they will need to outsource their ecommerce to... a North American company:(.

For reference, here is a copy of the text shown on Jet Airways web site:

Security Requirements

The Card used to purchase this ticket will have to be produced at the time of Check-in.

If the holder of the card is not the passenger, then the passenger should possess:

a) A Photocopy of both sides of the card, which will have to be self attested by the card holder authorising the use of the

card for the purchase of the ticket. For security reasons, please strike out the Card Verification Value (CVV) code on the

copy of your card.

b) This Photocopy should also contain the name of the passenger, the date of journey and the sector on which the

journey is made.

The above document MUST be produced at the time of check-in. If the passenger fails to comply with these conditions, Jet

Airways reserves the right to deny the passenger (s) from boarding.

BTW very interesting that the "passenger should possess" but "above document MUST be produced". Isn't this contradictory?


Company: Jet Airways

Country: India   State: Andhra Pradesh

Category: Cars & Transport

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