Hi,
I have been made victim of Jet airways with my both check-in luggage declared lost and untraced and have been said you will offered a compensation stated below.
Though i agreed to it even though the value is less than what i have lost till now i have NOT heard back from them on my position.
The value of the material though being higher they have put me in lot of mental agony and made me to suffer for my loss.
I would like to take appropriate action against them for NOT responding to a customer and letting know the status.
Please advice..
Best Regards,
-Saravanaperumal K
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This is further to the email of April 08 from our Baggage Services Unit.
May we assure you that we have checked all possible areas at our end but regret to confirm that your missing baggage has not been traced as yet. In keeping with the laid down procedures (based on the IATA regulation) the compensation for the lost baggage amounts to INR 41, 400/- calculated at (46kgs * 900 INR).
We would request you to advise the name of the person on whose the cheque is to be prepared in India & the details of the person (address with pin code, telephone number, bank account details in India) so as to enable us to initiate the processing of cheque for the above said amount.
May we also request you to please revert with the above details within a period of next 30 days, following which we will not be liable to process any claims thereafter.
Sincerely,
Claims Department
Jet Airways (India) Limited
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