Hello Sir/Mam
I am to fly from hyderbad to patna on 27th may and return on 31st may, regarding which I was trying to book tickets yesterday (08.03.2010) from your airline which was costing me Rs. 8563 (approx).
This was the first time I was to travel with your airline.
But the experience was very annoying... While I was booking tickets (from 11.13 am to 11.28 am on 08.03.2010) I gave all necessary and required information and proceeded through step1, step2 and step3 and submitted the payment details (since I was paying from debit card, i gave card no., CVV no., pin code and master card authentication password).
But I dont know for what reason the transaction was failed (the net speed I use is 1 Gbps, so not my net connection problem) and no there was no deduction from my account as well.
I tried thrice and when not successful and thought of trying today (09.03.2010) again.
But today morning when I was about to retry booking ticket I found that the prices are gone up by approx. Rs. 2500.
Had the transaction successful yesterday, I would not have to pay Rs. 2500.
So, I request you people to first verify whether I am telling right or wrong and in case I am true then allow me to book ticket at yesterday's price, in the absence of which I am afraid I may have to cancel my trip and will end up having a bitter experinece from Kingfisher Airlines.
(I contacted call center agents four times but they were not helpful except for last call who gave me the email ID where I can Complaint. Instead of looking into the matter deeply, they were simply either blaming me for not contacting agents or were busy in telling me company's policy of flexible fare policy. That I also know that prices can vary anytime but I would have agreed upon this if I would have not tried booking tickets before today, when I am saying that I tried yesterday when prices were down but was failed due to your site problem, why should I pay for that fault which I have not conducted)
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