To,
Manager - Customer Services
Make My Trip Ltd
Sub: Request for refund due to ticketing error by MakeMyTrip.com Ref ID - NF251461571452
This is to inform you of a gross ticketing error on the part of your
organization due to which my family, including my two year old baby,
suffered significant inconvenience.
On (12/11), I had booked three tickets on IndiGo Airlines flight No
(6E196) from Goa to Mumbai, departure at 13:55 on Friday 12/11 through MakeMyTrip.com. The booking was for two adults and one
child (Please find attached all the supporting documents). I had paid
a fare of Rs 10062 /- for the adult tickets and Rs5931/-for the child
ticket. A total of Rs 15993/-
Imagine our shock when the IndiGo Airlines staff at the Goa airport
told us that they had no record of the child ticket. We were forced to
buy a fresh ticket for our child and despite having paid the full
ticket fare on MakeMyTrip.com, we had no option but to carry her all
through the flight. Needless to mention, this glaring negligence
very frustating experience.
I request that your organization expedites the refund of the ticket
fare that is due to me. I would like to continue being a customer of
MakeMyTrip.com and sincerely hope that this issue is addressed and
resolved at the earliest.
Thank you.
Sincerely,
Attachments
1. Copy of e-tickets bought on MakeMyTrip
2. Copy of invoice of ticket bought at Dabolim Airport
3. Copies of boarding passes
This was the email i had sent to make my trip.com. Mohit was the exective who was trying to help, but in vain. The issues
1) I did not receive any revert to my mails (even though the TAT is 24 hrs)
2) Mohit tells me that since the PNR shows confirmed on their systems I will require to take it up with Indigo airlines
3) Mohit further questions me that the Indigo receipt shows i have paid for an infant (which i had to cause i could not leave my child at Goa airport) while my make my trip booking shows i have paid a full fare ticket.
4) He further tells me that make my trip is jus a mediator & is not responsible for this mishap
5) No supervisors available to take the call
6) I spent an hour on the call the line gets disconnected.
I have forwarded the borading passes, the e ticket, the fare calculation, indigo receipt but its seems that Make my trip not interested in resolving this issue.
Pls help
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