I booked a ticket on 12th october night around 11 pm and the site - Make my trip debited the money -Rs.40, 766 from my account and then their site told my session has expired. They did not give me any e-tickets, no booking id, no confirmation.
The flight i booked was an international site from new delhi to san jose on saturday 15th october at 4:30 am.
They blocked my money till now and I have called customer care, online chat, emails and nothing is of use. They wont even tell that the booking is done or not. They keep telling only 1 thing, if the booking is not done you will get the refund but do they even realise that its an international flight for this saturday and their refund will anyways reach me in 4-5 working days. Moreover should i just keep waiting till the last minute for their update and then go back and book the ticket?
if its a problem with their site they should fix it or better shut down the site rather than withdrawing money from customer's account and not even providing any confirmation after more than 12 hours of the booking. This is not a train reservation, this is a flight booking, they should send the tickets right away and the worst part is how many times you follow up you are at the same point.
Now, i cant book new tickets as I dontknow if my ticket is already booked. I dont have my money in my account and these people are just wasting my time. If they realise time is money for people they will run a better business.
Please see the chat :
&&&- Forwarded message &&&-
From: "MakeMyTrip"
Date: Oct 13 2:03 AM
Subject: 1160 [Reference:111013-001495]
To:
Response
Thank you for taking the time to chat with us, we are appending a copy of your chat transcript for your reference.
Did you know? You're eligible for My Trip Rewards membership on your email address [email protected]
, your ticket to some of the finest travel offerings. Register Now to enjoy My Trip Rewards Privileges at MakeMyTrip!
For issues related to My Trip Rewards registration, write to us at [email protected]
Discussion Thread
Chat Transcript 13/10 02.03 AM
[11:52:19 PM] 'Atul Magotra' has joined the chat.
[11:52:22 PM] kandarp kaushik: hi
[11:52:27 PM] kandarp kaushik: i just bokked a ticket on mmt
[11:52:32 PM] kandarp kaushik: new delhi to san jose
[11:52:42 PM] kandarp kaushik: sat 15th oct
[11:52:56 PM] Atul Magotra: ok
[11:52:57 PM] kandarp kaushik: but havent recieved the ticket and the amount is debited from my internet banking
[11:53:04 PM] kandarp kaushik: can u check please?
[11:53:22 PM] Atul Magotra: sure
[11:53:29 PM] Atul Magotra: please provide me your booking ID
[11:53:53 PM] kandarp kaushik: how do i noe wen i havent recieved d mail?
[11:54:12 PM] kandarp kaushik: i told u the transaction went thru and then mmt page told sorry your session has expired
[11:54:19 PM] kandarp kaushik: there was no booking id nothing
[11:54:25 PM] kandarp kaushik: and i am debited d amount
[11:54:38 PM] Atul Magotra: please tell me your e mail address which you have entered
[11:54:53 PM] kandarp kaushik: [email protected]
[11:55:17 PM] Atul Magotra: ok
[11:55:22 PM] Atul Magotra: please give me a while
[11:56:12 PM] kandarp kaushik: please check asap, its urgent, i need the booking asap
[11:57:06 PM] Atul Magotra: any contact number which you have entered because from e mail i am not able to check
[11:59:32 PM] kandarp kaushik: 9873388311
[12:00:12 AM] kandarp kaushik: i am getting so irate
[12:00:16 AM] kandarp kaushik: worst services on mmt
[12:00:32 AM] Atul Magotra: i am really sorry sir i am checking
[12:02:58 AM] kandarp kaushik: still checking?
[12:03:25 AM] Atul Magotra: yes sir
[12:03:28 AM] Atul Magotra: please wait
[12:04:25 AM] kandarp kaushik: u revert back my money, i will book from other sites
[12:04:43 AM] kandarp kaushik: u guys just debited d amount and left d customer wid nmo id, no mail nothing
[12:05:07 AM] kandarp kaushik: and on top of it my booking time is running away, all other tickets wud becum expensive in wasting time wid u
[12:05:14 AM] kandarp kaushik: plz revert my money back
[12:05:22 AM] Atul Magotra: sir please wai t
[12:08:40 AM] Atul Magotra: i am transferring your chat to the concern department please wait
[12:10:58 AM] kandarp kaushik: which department?
[12:11:11 AM] 'Atul Magotra' disconnected ('Transferred to Queue').
[12:11:13 AM] Hi, my name is Anoop Kishtwaria. How may I help you?
[12:11:24 AM] kandarp kaushik: i booked a ticket
[12:11:34 AM] Anoop Kishtwaria: Ok
[12:11:34 AM] kandarp kaushik: i just bokked a ticket on mmt
kandarp kaushik: new delhi to san jose
kandarp kaushik: sat 15th oct
Atul Magotra: ok
kandarp kaushik: but havent recieved the ticket and the amount is debited from my internet banking
[12:12:08 AM] Anoop Kishtwaria: Mr. Kaushik, Please help me with your booking Id so that I can pull your reservation details.
[12:12:32 AM] kandarp kaushik: i dont have any
[12:12:34 AM] kandarp kaushik: thats the problem
[12:12:39 AM] kandarp kaushik: i booked the tickets
[12:12:42 AM] Anoop Kishtwaria: Kindly verify your email address & contact number.
[12:12:52 AM] kandarp kaushik: n amount got debited and your site told session expired
[12:12:54 AM] kandarp kaushik: no email sent to me
[12:12:56 AM] kandarp kaushik: no sms
[12:13:00 AM] kandarp kaushik: no booking id
[12:13:08 AM] kandarp kaushik: i booked for [email protected]
[12:13:17 AM] Anoop Kishtwaria: Thank you for verifying the details.
[12:13:23 AM] kandarp kaushik: plz do it asap
[12:13:28 AM] kandarp kaushik: are you the manager?
[12:13:33 AM] kandarp kaushik: i need to talk to the supervisor?
[12:13:39 AM] kandarp kaushik: give me the number please?
[12:14:10 AM] Anoop Kishtwaria: Booking is not confirmed yet
[12:14:46 AM] kandarp kaushik: do you realise its affecting the customer that your site did not book the ticktes for an international flight and took away the money and now when i am wasting time win your chats repeating details with multiple people the cost for the flight on other airlines will shoot up
[12:15:09 AM] kandarp kaushik: and why is the booking not vonfirmed, its not some train reservation that has to be confirmed
[12:15:44 AM] kandarp kaushik: who is the regional manager, i need this to be escalated right away
[12:16:18 AM] Anoop Kishtwaria: Have you made reservation with agent or the web site
[12:16:31 AM] kandarp kaushik: on the site
[12:16:32 AM] kandarp kaushik: website
[12:16:35 AM] Anoop Kishtwaria: Ok
[12:16:38 AM] kandarp kaushik: i still have the webpage open
[12:16:50 AM] kandarp kaushik: if this is not resolved or escalated i am going to file a case against this in consumer court
[12:17:02 AM] kandarp kaushik: please do it right now
[12:17:11 AM] kandarp kaushik: i am so frustrated with this kind of service
[12:17:16 AM] Anoop Kishtwaria: You need to wait for the 24 hrs if the amount has already been charged
[12:17:39 AM] Anoop Kishtwaria: We will give you the e ticket on your email address
[12:17:57 AM] kandarp kaushik: why is that so
[12:18:05 AM] kandarp kaushik: for all domestic tickets we get the ticket right away
[12:18:10 AM] kandarp kaushik: i dont even have the booking id
[12:18:12 AM] Anoop Kishtwaria: It will take some time
[12:18:19 AM] kandarp kaushik: how am i going to follow up for this
[12:18:31 AM] Anoop Kishtwaria: We will send you the booking don't worry
[12:18:35 AM] kandarp kaushik: i cant wait for 24 hours
[12:18:48 AM] kandarp kaushik: if the booking is not done i am so dead to book the tickets after 24 hours
[12:18:57 AM] kandarp kaushik: it wud b too late
[12:18:59 AM] Anoop Kishtwaria: You need to wait we have the number of the booking in the bulk to confirm
[12:19:21 AM] Anoop Kishtwaria: Number of the passenger book the tickets on the website
[12:19:29 AM] kandarp kaushik: please do mine on priority and tell em about it
[12:19:45 AM] kandarp kaushik: i cant keep waiting for it to happen
[12:19:56 AM] kandarp kaushik: coz if it doesnt then there is no way i can book it tomorow
[12:20:06 AM] Anoop Kishtwaria: No issue wait for few hours we will check and get back to you for this
[12:20:23 AM] Anoop Kishtwaria: I can understand we need to check
[12:20:49 AM] kandarp kaushik: ok then check
[12:20:54 AM] kandarp kaushik: i can wait for a few hours
[12:21:01 AM] kandarp kaushik: how much time do you want?
[12:21:11 AM] kandarp kaushik: tell em by another 1-2 hours
[12:21:13 AM] kandarp kaushik: i will wait
[12:22:05 AM] Anoop Kishtwaria: Sure
[12:22:58 AM] Anoop Kishtwaria: Is there anything else I may assist you with?
[12:25:39 AM] Anoop Kishtwaria: Thank you for choosing MakeMyTrip. You were in a chat conversation with Anoop Kishtwaria In case of any assistance required please log-in to the web chat.
[12:26:00 AM] kandarp kaushik: thank you
[12:26:11 AM] kandarp kaushik: please send me the details in another 1-2 hours
[12:26:15 AM] kandarp kaushik: i am waiting
[12:27:16 AM] Anoop Kishtwaria: You need to wait for the 24hrs before that if it will be confirm we let you know
[12:33:52 AM] kandarp kaushik: i told u
[12:33:57 AM] kandarp kaushik: i cant wait for 24 hours
[12:34:05 AM] kandarp kaushik: plz make it before that
[12:40:06 AM] Anoop Kishtwaria: Mr.kaushik, I have check with all the concern team this is not confirm yet so wait we will get back to you asap
[12:42:57 AM] kandarp kaushik: ok
[12:43:10 AM] kandarp kaushik: why is this not confirmed?
[12:43:31 AM] kandarp kaushik: this is the first time i am coming across such an issue, as though its some train reservation ticket
[12:43:52 AM] Anoop Kishtwaria: It will take some time when you booked online if not confirmed with in 24hrs we can complaint
[12:47:23 AM] kandarp kaushik: if not booked?
[12:47:28 AM] kandarp kaushik: oh my god
[12:47:57 AM] kandarp kaushik: do u even realise that if u cum back after 24 hours and tell the customer that the international flight is not booked then what does that means?
[12:48:13 AM] kandarp kaushik: how do u even expect the cutomer to go n buk the ticktet that time?
[12:48:20 AM] kandarp kaushik: who is the regional manager?
[12:48:28 AM] kandarp kaushik: please give me the email address and contact details?
[12:48:33 AM] kandarp kaushik: i need to talk to them
[12:50:18 AM] Anoop Kishtwaria: You can contact us on 1800-India 10 or can send us email on [email protected]
[12:51:07 AM] kandarp kaushik: i asked for regional manager contact
[12:52:29 AM] Anoop Kishtwaria: We dont have any contact for them
[12:53:03 AM] kandarp kaushik: hows that possible
[12:53:25 AM] kandarp kaushik: no issues, i will find it out and will contact the regional manager myself
[12:53:37 AM] kandarp kaushik: but to explian this situation here to you
[12:54:10 AM] kandarp kaushik: i am going to escalate this if I do not get the booking, this is something unacceptable
[12:54:35 AM] kandarp kaushik: i have the bak transaction details, i will for sure file a case in consumer court for this
[12:55:00 AM] kandarp kaushik: you please check and get the bookings for me
[12:55:05 AM] kandarp kaushik: as soon as possible
[12:55:09 AM] Anoop Kishtwaria: Sorry for the inconvenience
[12:55:39 AM] kandarp kaushik: its not about being sorry... do u realise i gave away 41000 with no tickets and no confirmation
[12:55:55 AM] kandarp kaushik: and tomorow if your organisation says we are sorry the tickets are not bookes then where wud i b
[12:56:01 AM] kandarp kaushik: where wud i go for the tickets?
[12:56:14 AM] kandarp kaushik: does this makes any sense?
[12:56:36 AM] kandarp kaushik: will u accept this sort of a behaviour from any organisation if it was with you?
[12:56:39 AM] kandarp kaushik: i am sure u wont
[12:57:00 AM] kandarp kaushik: so please escalate this right away to the concerned teams, management or where ever possibly you can
[12:58:31 AM] Anoop Kishtwaria: We will try to do this as soon as possible
[01:00:07 AM] kandarp kaushik: when will you update me
[01:00:28 AM] Anoop Kishtwaria: Before the 24hrs
[01:00:52 AM] kandarp kaushik: thats not done
[01:01:15 AM] kandarp kaushik: i need an update now so that if your useless site is not booking my ticket i can go and book it on some better site
[01:06:22 AM] kandarp kaushik: please follow up right now
[01:06:26 AM] kandarp kaushik: and tell me the details
[01:06:31 AM] Anoop Kishtwaria: No option
[01:07:39 AM] kandarp kaushik:?
[01:07:53 AM] kandarp kaushik: i asked you to escalate?
[01:08:02 AM] kandarp kaushik: how will you understand this?
[01:08:59 AM] Anoop Kishtwaria: You need to wait for few hours more if charges are showing on the bank statement send us the bank statement we will check
[01:09:30 AM] kandarp kaushik: do u expect me to keep chatting and sending emails here and there for getting the tickets
[01:09:48 AM] kandarp kaushik: and that may end up in you guys telling me that the tickets are not there etc etc etc
[01:09:58 AM] kandarp kaushik: what sort of service is this?
[01:10:18 AM] Anoop Kishtwaria: You need to send us the bank screen shot we will check and get back to you either wait for the confirmation
[01:10:36 AM] kandarp kaushik: i will send the screens hot right nw
[01:10:45 AM] kandarp kaushik: for my bank statement
[01:10:53 AM] kandarp kaushik: u tell me where i have to send it
[01:11:11 AM] kandarp kaushik: check it right now and do what is required
[01:11:20 AM] kandarp kaushik: i will not wait for 24 hours in any case
[01:11:22 AM] Anoop Kishtwaria: [email protected]
[01:11:25 AM] kandarp kaushik: i need this immediately
[01:14:15 AM] Anoop Kishtwaria: Ok but there is no such kind of the provision please share your itinerary
[01:16:22 AM] Anoop Kishtwaria: Are you there
[01:18:48 AM] kandarp kaushik: which itineray?
[01:19:04 AM] kandarp kaushik:???
[01:19:16 AM] Anoop Kishtwaria: Which youo booked
[01:19:25 AM] kandarp kaushik: i booked for emirates
[01:19:29 AM] kandarp kaushik: 15th october
[01:19:33 AM] kandarp kaushik: saturday
[01:19:34 AM] kandarp kaushik: 4:30 am
[01:19:46 AM] kandarp kaushik: Rs.40, 766
[01:19:52 AM] kandarp kaushik: new delhi to san jose
[01:20:05 AM] Anoop Kishtwaria: You made the payment is INR
[01:20:56 AM] kandarp kaushik: yes
[01:22:09 AM] Anoop Kishtwaria: So we are not able to find yet so wait for few hours if it will be confirm we will let you know either you can send us the screen shot whatever amount were charged will be refund to you
[01:23:23 AM] kandarp kaushik: no ways
[01:23:27 AM] kandarp kaushik: refund is not the solution
[01:23:40 AM] kandarp kaushik: i told u earlier also
[01:23:55 AM] kandarp kaushik: if refund is ur fix then do it right now
[01:24:30 AM] Anoop Kishtwaria: About the ticket we need to check may be it will not confirm that fare is not available seats were not available
[01:25:03 AM] kandarp kaushik: thats not my problem
[01:25:08 AM] kandarp kaushik: why did u guys debit the amount then
[01:25:10 AM] Anoop Kishtwaria: Thats reason I am giving you time wait for few hours we will let you know
[01:25:13 AM] kandarp kaushik: i will escalte this big time
[01:25:59 AM] kandarp kaushik: u block my money for 24 hours and then refund and i cant book the tickets else where, what sort of sense is dis
[01:26:17 AM] Anoop Kishtwaria: Please wait we will check and get back to with the higher team
[01:29:57 AM] kandarp kaushik: i have mailed to cutomer care
[01:30:02 AM] kandarp kaushik: the email address you gave me
[01:30:15 AM] kandarp kaushik: you please ESCALATE THIS
[01:30:28 AM] kandarp kaushik: i am asking you to escalate from the time i started chatting
[01:30:44 AM] kandarp kaushik: but you are not at all doing it
[01:31:55 AM] Anoop Kishtwaria: What you want me to do
[01:31:54 AM] kandarp kaushik: if this ticket is not done i am going to lose on a big time deal
[01:32:04 AM] kandarp kaushik: and i will surely sue make my trip for this
[01:32:34 AM] kandarp kaushik: i want you to escalate, mail your management, technicians whoever are the concerned people to rectify this on priority
[01:32:43 AM] kandarp kaushik: i hope they tell you where to escalate for such isues
[01:36:09 AM] Anoop Kishtwaria: I have already sent to the concerned person we will check and let you know please
[01:38:26 AM] kandarp kaushik: did you send it your manager?
[01:38:34 AM] kandarp kaushik: its the fault with your site
[01:38:39 AM] kandarp kaushik: i shudnt b paying for this
[01:41:09 AM] kandarp kaushik: its a waste of time chatting with your support
[01:41:12 AM] kandarp kaushik: u wont escalate it
[01:41:15 AM] kandarp kaushik: then i will do
[01:45:46 AM] kandarp kaushik: did u mail ur manager for this?
[01:46:08 AM] Anoop Kishtwaria: Sure
[01:48:21 AM] Anoop Kishtwaria: I have sent to the concerned team they will check and get back to asap
[01:48:25 AM] kandarp kaushik: please mail ur manager
[01:48:36 AM] kandarp kaushik: i need my ticktes
[01:48:40 AM] kandarp kaushik: nothing more than that
[01:48:42 AM] Anoop Kishtwaria: Dont worry we are checking with then
[01:48:51 AM] kandarp kaushik: if its not booked then book it and come to me
[01:50:14 AM] kandarp kaushik: ITS ALREADY 2 HOURS
[01:50:37 AM] kandarp kaushik: i have been chattimg with you and still no result
[01:50:48 AM] kandarp kaushik: i wonder if this is going to be of any help
[01:50:52 AM] kandarp kaushik: who is your manager?
[01:50:57 AM] kandarp kaushik: atleast u noe dat
[01:51:04 AM] kandarp kaushik: tell me the email address please
[01:51:50 AM] Anoop Kishtwaria: [email protected]
[01:52:01 AM] Anoop Kishtwaria: [email protected]
[01:53:33 AM] kandarp kaushik: dats not ur manager
[01:53:38 AM] kandarp kaushik: r u kiding me or wat
[01:55:17 AM] Anoop Kishtwaria: I cant give you my manager email address you can send us the email on given addressed
[01:55:37 AM] kandarp kaushik: what sort of support forum is this?
[01:55:51 AM] kandarp kaushik: this is ridiculous
[01:58:43 AM] Anoop Kishtwaria: I am saying i had already sent to the concern team we will check and get back to you wait for few time more
[01:58:54 AM] kandarp kaushik: how much more time?
[01:58:55 AM] Anoop Kishtwaria: You are in India or In US
[01:58:59 AM] kandarp kaushik: India
[01:59:10 AM] kandarp kaushik: I am waiting for this dam ticket
[01:59:16 AM] kandarp kaushik: i feel stupid to use this site
[01:59:31 AM] Anoop Kishtwaria: Try to login on the domestic chat either call us on 1800 1028747
[01:59:52 AM] kandarp kaushik: good for nothing site, i will make sure i spread my experience on all social sites and my whole organisation
[02:00:00 AM] kandarp kaushik: no one should ever use your site
[02:00:06 AM] kandarp kaushik: what will they do on call?
[02:00:36 AM] Anoop Kishtwaria: You can listen the same thing for your satisfaction
[02:01:16 AM] kandarp kaushik: thats of no help
[02:01:20 AM] kandarp kaushik: i need my tickets
[02:01:22 AM] kandarp kaushik: n thats it
[02:02:08 AM] kandarp kaushik: why is the confirmation not coming?
[02:02:25 AM] kandarp kaushik: where the dam ticket when you debited the money?
[02:03:31 AM] Anoop Kishtwaria: Wait for few hours we are from the US department you can check the stats morning after 6am on 18001028747
[02:03:52 AM] 'kandarp kaushik' disconnected ('Concluded by Agent').
this was online chat on their site.
Also, check the email :
&&&- Forwarded message &&&-
From: tanu kaushik
Date: Thu, Oct 13 at 2:52 PM
Subject: Fwd: E-tickets not received for the below transaction [Reference:111013-001146]
To: MakeMytrip
No response for your chats, emails, calls... your site is good for nothing and your customer care support is even worse.
I am going to file a case in consumer court for this
Thanks for such miserable service.
&&&- Forwarded message &&&-
From: tanu kaushik
Date: Thu, Oct 13 at 1:58 AM
Subject: Re: E-tickets not received for the below transaction [Reference:111013-001146]
To: MakeMytrip
This is an international flight and i dont have 24 hours to wait for your RESPONSE.
I want my tickets and you need to send it to me immediately.
On Thu, Oct 13 at 1:24 AM, MakeMytrip wrote:
Response
Dear tanu kaushik,
Thank you for contacting MakeMyTrip.com.
A Reference ID 111013-001146
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply within the next 24 hours. If you require urgent assistance, please feel free to call us on our toll free number at 1-800- INDIA-10
Warm regards,
Team MakeMyTrip.com
Discussion Thread
Customer By Email (tanu kaushik) 13/10 01.24 AM
[image: image.png]
Hi I booked the tickets for the transaction for [email protected] and your
site crashed right after debiting my money and did not give me any booking
id or e-tickets.
I need this to be escalated to the management right now.
This is an international flight from new delhi to san jose on saturday 15th
october at 4:30 am via emirates and this is not acceptable that you guys
come back and tell me that the booking is not done and block my money so
that the price for other flights shoot up and i miss out on booking the
tickets.
I will take this up in consumer court as i have been chatting with your chat
support for past 2 hours for no good and they were of least help. They only
keep telling wait for 24 hours.
Time is money for people and you guys dont understand this. This is such a
horrible experience. I will make sure I share my experience on all social
sites and my organisation so that no more people suffer like me.
Regards,
Tanu
==================== image File Attachment ====================
image.png, 15846 bytes, added to incident
0 comments