HDFC Car Loan
Have not yet recieved loan insurance documents and policy

This is in regards to the Car Loan I have taken on my Account no. 00901610068434, My Concern is regarding the Insurance I have taken on the loan (which was detailed to me by the agent),

First thing I have not been Intimated when and how long would it take to deliver the documents for the same by the Agent who processed my loan, There have been no details provided to me for that (Eg, Loan account no., Insurance plan etc). I was Told that I will be recieving the complete policy via Mail at my mailing address however there has been no calls or notification yet even after 3 months after the amount got deducted and the loan processed. Whenever I would call the agent "Ramji" he would only tell me to wait for his callback because there is some closing going on and there is a lot of work pressure and I should wait and send him the Cheque which I did several times (no.22565) which was drawn on my account no.00901610068434, after which I have been just told that procudures of getting the policy would happen automatically and now it has been 10 month and it has not happened, and now after several efforts of calling him, the agent has also stopped answering my call. This is not the kind of service one would expect from HDFC bank. I have been trying to reach the customer services for a long time and have been unable to get any information by the customer care executives.

I am not asking anything extra, all I am asking is documentations for what I have already paid, Please Understand someone wants to have his family members secured if something wrong happens, thats why we plan and invest so much money while we are alive, but just because of these problems we loose faith in Banks and even Insurances and policies, I only expect the bank to live upto to its reputation and give me what is rightfully mine, I am not asking for a reimbursement or any charity from the bank, just my policy details and documents, Request you to help me gain knowledge regarding the same and send my the documents for the policy.

Thanks and Regards

Almas Azeez Khan