I purchased SWIFT Lxi on 15/10 from VAU Automobiles. On 31st May I was returning from my home sheohar, the power steering of my car became hard. I took the vehicle to the showroom of Vaus. My job card no. is JC10008349. I was in the workshop on entire day of 31/05 two mehanics checked the vehicle for whole day and they told me that senior mechanic will see it tomorrow and probably the steering is to be replaced. on 01/06 when i called Shri N N Singh (work manager), he advised that they are not able to get the defect. All of sudden today i.e.2/6 when i made a call to the show room they told me that your car had met with an accident. When i went there i found the right fender of my car has got scratch mark and when i pointed it out to Shri N N Singh (Works Manager), he ill behaved with me and told me "do whatever you like i will not consider a single paisa, you will have to pay for it and it cost Rs. 50, 000/ do whatever you like go wherever you want". These words offended me a lot. Then i contacted to Shri Ajai Jha (Area Sales Manager), he assured to help me out. They advised me that my car will be repaired under insurance cover. I agreed for that.
Even then till today my car has not been repaired and as per their version the parts which have been indented from Gurgaon has not reached to them. I am unable to understand by which mode the parts has been dispatched that takes such a long time to reach patna from gurgaon despite both the heads are connected via air, rail as well as road transport. My car is lying at the show room for more than 22 days and i am suffering mental harrassment due to that. Time and again i have to hire a taxi for my use. I am losing my patience.
At the time of purchase i believed in your brand and one of the reasons of selecting Maruti is easy after service. I still believe in your brand but the behave and quality of the service your customers are getting at Vau's is definitely affecting your business. With a lot of pain i am compelled to say that i repent the day i purchased a car of maruti. Had i known the level of service, i must not opted for it. Please look in to the matter and arrange for early delivery of my vehicle.
My vehicle bearing registration no. BR01AR6857 is under warranty also. Please help me out.
Prabhakar Kumar
Manager, PBBU-II,
State Bank of India,
LHO, Patna
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