I am an owner of a Wagon r DL-3C-AG-2482.. Car is registered under my name: Sagar Sharma
My car had been given for insurance claim @ Isum Motors 2 months ago..
The damage was only exterior with a cyclist crossing the road.. All engine parts were untouched..
Now my complain is :
1stly, the insurance survey person denied insurance being paid for the left side apron which had got hit by a rock on the side of the road.. He stated that the apron was already damaged with water overflowing from the battery which lead to rusting of the apron.. and now I will have to bear the expenses.. Being an old vehicle, I had no issues getting the apron changed @ my own expense.. So no complain there
2ndly, a week ago I was told that my car battery is dead.. to which also i responded with a good attitude and decided I will buy a new battery.. no problem!
3rdly - I was informed my car is ready, I was travelling to delhi for work while I was informed about it.
So I came back to tezpur [28th] yesterday to collect the car.. During the test drive, the car's power steering wasn't working and the gear shift was acting funny too..
Then the car went for another check and they took out an electrical device [ power steering controller] under the steering which apparently has now got carbon and water in it.. This is due to negligence of leaving the car with the top being removed for repair and not giving the car proper shelter as I can understand..
So now, I have been asked again to pay for another part that had not been damaged and was in perfect working condition when I gave the car @ Isum Motors.
The Insurance person quoted approx amount of an extra Rs. 7500 or so..
Also in order to try getting the device repaired, the device was sent to a TV repair shop out of all places.. This is completely unprofessional..
Pls take necessary actions regarding the damage to the "power steering controller".. As it is completely due to the carelessness & negligence..
Being an old customer, and a family that has always stuck with maruti cars.. I trust the company blindly.. I am not making any demands regarding the battery of the car or the claim which wasn't provided for the apron.. But the damage to the 'power steering controller' has taken place when the car has been with Isum Motors..
Pls get the necessary action taken and I request the part to be changed @ Isum Motors 's expense or another alternative similar solution..
Awaiting your reply urgently, I am meanwhile putting up in a hotel in Tezpur till these issues are fixed and my expenses are increasing unnecessarily..
You could contact me on 09706039428 or 09435336926 ..
Thanking you and awaiting a response.
Warm Regards
Sagar Sharma
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