I bought maruti swift diesel in 2008. I took three years extended warranty. My car had a steering problem. It was quite hard to drive the car. I told the batra automobiles dealer from whom the car was periodically and regularly serviced at 21000 kms and he told me that its your misconception and the steering of diesel car is hard.
I again told him at 47000 kms that time he replaced some spindle parts. I told him if required he should replace whole steering but he said that this would solve the problem.
Again i told him at 60000 kms that the steering is hard and he told me that there is problem and it needs to be replaced. My car was still under warranty period and he told me that it cannot be done as the warranty is till 40000kms. I was shocked to listen this.
IF this is so then how come warranty was given to me at 47000 kms.
Why was the part now duly checked at 21000 kms when i first made a complaint.
The dealer refused to give me the copy of all the job cards also and told me that i can get it from any maruti dealer anytime. I told him then why not now u give me, he said that he wont.
Kindly look into this matter. I had complained to maruti suzuki on 8th Sept when my car was still under warranty and they called me up and told me to take the vehicle again to the dealer. I went to him and at 62000 kms and he told me now that a part of the steering has to be replaced and he would do that now under warranty and the whole steering doesnt need to be replaced.
Now he was just contraindicating his own words what he said to me at 60000 kms when everything was to be paid from my pocket and he told me that time also that if he replaces that part then again after 6 months the whole steering would need replacement.
My contact no. is 9310039101
Dr Gaurav
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