Respected Dignitaries,
Request your kind attention to the below chain of events and the entailing mishandling, hooliganism and malafied intentions of Dealer/Service Center M/S Rajiv Automobiles in Muzaffarpur, Bihar.
1. On dated 1st Mar12, My car while negotiating a road-breaker got its Mobil Chamber leaked. The Car stopped running and was not starting, eventually towed to subject service center
2. The Service Manager Mr. Sanjay Kr Jha – gave an estimate on 23K INR to which I shared my dismay and requested him for coverage under insurance plan.
3. My FIRST question would be on –why Insurance coverage was denied to me?
4. Secondly I was told to pay up 11K as a final settlement after my car was ready and in running condition at the service center
5. In addition Mr. Jha got one of CAR PARTS repaired at a local LATHE MACHINE and now wants me to sign a bond stating that the repair at external agency was carried out on my request, which is absolutely INCORRECT
6. I was pressurized to sign the agreement bond in order to take the delivery of my car stating that I am responsible for any further discrepancies in the Car’s health
7. On dated 28thMar12, I had paid 11484INR to the dealer and took the delivery of my car @MZFRPUR- Bihar
8. The car now is having issues with ENGINE NOISE and POOR PICK-UP after driving 80kms back to Patna, and I do not know how to get this sorted out now
9. Would surely knock on the doors of social media and consumer courts if this issue with my car is not looked into.
Request all concerned to look into this GROSS and GRAVE behavior of the DEALER and provide some RESPITE to loyal patrons of Maruti . (DOCUMENTS and PHOTOs are attached for Investigation)
Looking forward to a resolution and early revert
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