I strongly agree that why people have to behold a last ray of hope for getting their problem rectified. We have two maruti cars in the family – (i) Maruti Swift (LXI Model) owned by me with registration no. DL 9C Y 4747 and (ii) Maruti Wagon R owned by my father.
My car (Swift) met with an accident on 17th December – Friday at around 8.00 pm. I was on my way back to home in Dwarka from Bhikaji Camma Place. I was driving in the normal speed when suddenly a car smashed into my car from the back side and inturn my car got hit into car in front of mine. The back side was damaged severely and front side also got damaged. I took the car to Mayapuri Industrial Area, Phase II – New Delhi. I clearly outlined the damage to Mr. Vinod (the Body Shop representative from Mayapuri service station) that my car is damaged from back side, left and front side. I also highlighted him that during accident all the water was leaked from the front side and there might be damage in the radiator and requested to check engine also in order to get the car completely rectified, which I was assured also.
On 24th evening I got a call that my car is ready and I can take the delivery. While driving my car back from Mayapuri to Dwarka, I observed huge noise from the engine. I took my car back to Mayapuri service station on 26th and I was told that clutch plates have been damaged due to which noise is coming and there is need to replace these clutch plates which shall also increase the fuel efficiency. I was not convinced at all and therefore I took the car to Motinagar service station where I met Mr. Paramjeet and he was able to understand the problem of engine knocking. He advised me to leave the car with them and also I agreed to get my car serviced from them. Subsequently, I got a call from Motinagar saying that my RADIATOR was damaged due to which coolant is getting leaked and hence due to overheating lot of noise is coming from the engine.
I called back to Mayapuri service station enquiring that whether they have rectified the radiator or not. It was intimated to me there was no damage in the radiator and I might have damaged the radiator while driving my car back to home after delivery from Mayapuri. I got fair an idea that Mayapuri people have not rectified the radiator in the body shop and inturn accusing me that I have damaged the radiator.
Now my car is stranded in the Motinagar service station from last Sunday (26th December) and neither Motinagar station nor the Mayapuri is taking charge for getting car rectified. Request you to look into the matter and get the radiator rectified to get the delivery of the car. Kindly be intimated that I am also submitting the same complaint to Maruti Head Office.
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