HI
My name is Dev K Nandey and I am working with HCL Technologies want to discuss or need some clarification with Maruti team/representative regarding my problem. First of all I need to brief my problem as on 3 of September around 9:30PM, I was driving my car (Car No. DL 2C AL 3342, Maruti Swift LXI, purchased on 19 Mar from Competent Automobiles Co. Ltd.) from my office i.e. Noida while driving with speed of 10 to 15KMPH I have passed a bumpy road with some water logging as there is a rainy season, suddenly I heard a sound that something was hit on lower part of my car so I have stopped the car, pulls the hand break meanwhile my engine was started and then I get down from car and checked from my end as I am not a Automobile professional I have checked only outer body of car and found that because of some hits my front bumper got damaged, so after this incident I start driving and after covering 100m of distance I saw oil pressure indicator start blinking so immediately I stopped the car engine (as I am very much aware that if car oil pressure indicator start blinking stop the car engine immediately) then after my bad time started for that night, I called up on Maruti on road service (as mentioned on service booklet 011 39891515) for the help but I got to know that this number is not working, so I called on Maruti regional office number which is in Vasant Kunj New Delhi but the person who had picked my phone told me call after 15min but after 20 min when I have called again nobody even picked my phone then I have tried to call Competent and Anytime Maruti also but no luck.
Then it’s already too late around (11:00PM) and I was in Noida expressway service lane so I decided to call my friend then I towed my car with help of his car then on 5th September placed the car at Competent workshop then after checking they told me that your car oil filter got damaged and need to check by filling the oil again. On 7th September they called and told me that your engine got seized because of your fault so no insurance claim is there for you and the repairing cost would be around 40K to 50k which needs to be bear by yourself as these problems are also not covered by Maruti warranty.
So my queries are:
1. As I have taken the same precaution given on owner’s manual regarding oil pressure why this severe engine damage has been occurred, that means the indicator has not given the indication at proper time. kindly confirm.
2. As that was a minor accident and all of us are very much aware with Indian road condition why that most important component is given at lowest part of car which causes the engine seized problem, if it’s necessary to put those components at lower level of the car why any proper safety guard is not there? And why no any backup option is there for avoiding these kinds of severe problems i.e. engine seized as it’s a heart of a car.
3. I have checked this problem on internet and found lots of people are having same kinds of problem. Please find few of the links and attachments related to them.
http://inconsumercomplaints.com/complaints/maruti-zen-estilo-c339217.html
http://www.clientcomplain.com/car_maruti_swift_dezire-Complains-2370-SC.html
http://www.icomplaints.in/design-fault-of-vehicle-i.e.-maruti-zen-estilo-04495.html
If this is that much severe case where engine got seized why only a small article is there in owner’s manual related to oil pressure light. Why the additional precautionary information is not there likewise this is the lowest part of the engine i.e. 6-8 inches above the ground level and need extra carefulness while driving on the bumpy roads.
4. The main concern to raise this episode is as this is a very common problem so why Maruti has not rectified this problem yet and why Maruti is not giving the warranty for this as there is no fault from my side also my car is only six months old runs only 4285 KM?
The most important part is I had a very worst experience with Maruti at the time of buying the car and service as I thought Maruti is the best in automobile sector but from 3rd September I am trying to connect the Maruti people but nobody is here to help me out as I put my query to Maruti call centre with Ref Id-8670673662 too. Now I think I had a very big mistake to buy a Maruti car so kindly prove me wrong and help me out from this problem.
So kindly fix this matter as soon as possible as already a week has been over. Also I am facing lots of mental harassment.
Waiting for your positive response.
Thanking you,
Dev K Nandey
09999487626
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