I Dipak Dumar Dash, Managing Director, Safeguard Estates Private Ltd, Kalinga Nagar, IInd Lane, Plot No-28, Berhampur-10, Ganjam, Orissa, purchased a Maruti Zen Estilo VXI on 6th July from Lohiya Motors, Berhampur, Ganjam, Orissa vide Chasis No:-MA3EMDE1S00261670 and Engine No:-K10BN4032014 and after completion of 1st servicing at Maruti Authorized dealer LOHIYA MOTORS PVT LTD-DHARMA NAGAR MAIN ROAD, Berhampur, Ganjm, Orissa, Pin-760002 vide Dealer Code:-E201.I had gone to Anugul for some important business work in my car and while returning on 25.07.2010 to Berhampur suddenly the break failed at Nalco Square (Anugul, Orissa) and the vehicle met with a serious accident and the vehicle severely damaged.
After accident the vehicle is now at odyssey motors AGENCY HOUSE-VIP ROAD, POST JUNGLIGHAT
AT: KANDASAR, PO: NALCO NAGAR,
Ph #: 06764-221079, 9437003052, 223564,
Fax :222604
Email: [email protected]
Pin Code: 759145.
But the Odyssey Motors is not giving any attention to repair the vehicle even after 7 days of the accident and they keep the vehicle deserted as if untocheble. When asked they are expressing their inability with the context that they have no educate spear parts to repair the vehicle. I dont know how the Maruti Udoyog Ltd. Appoint such an dealer who is unable to provide any service to the customers. I never saw such a dealer in my life who have not any care and responsible to its customers and I am seriously dissatisfied with the act and behavior of the ODYSSY MOTORS so also its service.
When I talked Mr Majumdar (Maruti Service. Kolkata) at 03.57 P.M over phone (919836731113) he committed me that he will look into the matter and will talk to ODYSSY MOTORS on my issue. But all are in vain and I dont know what happened to him. On regular and continues discussion over telephone they are stated that it will took 1 month time to repair as they have no spear parts. Question arises whether Maruti Udoygo Ltd. is not supplied the spear parts to the ODYSSY MOTORS .How such an rubish statement given by the said Dealer. I feel truely your are not caring your customers otherwise you will not appointed such an dealer with verry poor service. Because of such dealer your company is blamed and commitment to render service to the customers will remain as a slogan only. The ODYSSY MOTOR has no right to stay as the Authorized Maruti Dealer for the reason. If you are unable our company (Safeguard Estates Pvt. Ltd) is ready to take that responsibility on its shoulder.
Thanking you.
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