I had booked a Meru taxi on 16/2 for going to Delhi Airport from Gurgaon on 17th Feb at 4:30am. On 17th morning I had received an sms from MERU with the taxi no DL1RY4156 & Drivers cell no. As the driver did not report on time i called up on his cell no. He didn't bother to answer my call even after several attempts. Then i called up Merucabs. After going thru IVR and holding for lot of time, I was answered by their executive. He informed me that the vehicle broke down and will not come and no alternate arrangement can be made. In this process I lost precious 30 minutes and another 15 minutes for arranging another taxi myself, thus missing my flight. Had I been told by MERUCABS their inability to serve on time I could catch the flight. This is a totally irresponsible behavior from meru. They informed me that they will not compensate for the losses I had incurred due to the above
Anilkumar P K
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