I have placed an order on India Today Book Club by Feb 10 for which I paid also thru credit card immediately. Till date, after sending 20 reminders and umpteen nos of phone calls, they are giving me a slip. The trailing mails will give the full story:
Tue, 4 May 1:21:47 PMRE: Order Confirmation from India Today Book Club... ITBC10235146
From: Response View Contact
To: umasankar ums
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Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that we are escalating your matter with our seniors so we request you kindly provide us some time. We will get back to you soon with positive reply.
We shall be happy to render any further assistance or clarification that you may require.
Please call us on (011-40502424, 9:30 am to 6:30 pm, all 7 days) or email at [email protected] or [email protected]
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
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From: umasankar ums [mailto: [email protected]]
Sent: Tuesday, May 04 6:48 AM
To: response (ITBC)
Subject: RE: Order Confirmation from India Today Book Club
21st AND FINAL REMINDER
& On Tue, 27/4/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Tuesday, 27 April, 4:46 PM
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already forwarded your complain to our concern department and we are following the matter with them. We request you that kindly wait for some days. We will do the needful soon.
We appreciate your patience and hope that you shall bear with us in the interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won’t let you down.
We shall be happy to render any further assistance or clarification that you may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
Sujeet Mishra
India Today Book Club
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From: umasankar ums [mailto: roa rk [email protected]]
Sent: Monday, April 26 5:24 PM
To: response (ITBC)
Cc: ums
Subject: RE: Order Confirmation from India Today Book Club
As you requested, I will wait for one more week. If I dont get a confirmation, then I am going to consumer court.
Umasankar
& On Mon, 26/4/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Monday, 26 April, 9:58 AM
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that we are trying our level best to trace the details of your parcel and we following this matter with courier department also. As soon as they will revert us we will get back to you. So it a humble request to you kindly provides us few weeks time for the same.
We shall be happy to render any further assistance or clarification that you may require.
Please call us on (011-40502424, 9:30 am to 6:30 pm, all 7 days) Or email at [email protected] or [email protected]
Warm Regards
Sukant
India Today Book Club
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From: umasankar ums [mailto: roa rk [email protected]]
Sent: Friday, April 23 5:07 PM
To: response (ITBC)
Cc: ums
Subject: RE: Order Confirmation from India Today Book Club
REMINDER 20
& On Tue, 20/4/10, umasankar ums wrote:
From: umasankar ums
Subject: RE: Order Confirmation from India Today Book Club
To: "Response"
Cc: "ums"
Date: Tuesday, 20 April, 8:59 PM
REMINDER 19
& On Sat, 17/4/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Saturday, 17 April, 9:22 AM
Dear Member,
We thank you for your mail to us.
With reference to your mail, it is humble request to you please wait for some time.
We will give you our best possible services in future also
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Sujeet Mishra
India Today Book Club
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From: umasankar ums [mailto: roa rk [email protected]]
Sent: Saturday, April 17 8:21 AM
To: response (ITBC)
Cc: ums
Subject: RE: Order Confirmation from India Today Book Club
REMINDER 18
& On Fri, 16/4/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Friday, 16 April, 4:10 PM
Dear Member,
We apologies for inconvenience cause to you.
With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department. We will get back to you with positive response once we receive a revert from the same.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at: [email protected]
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Prachi
India Today Book Club
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From: umasankar ums [mailto: roa rk [email protected]]
Sent: Friday, April 16 8:50 AM
To: response (ITBC)
Cc: ums
Subject: RE: Order Confirmation from India Today Book Club
REMINDER 17
& On Thu, 15/4/10, umasankar ums wrote:
From: umasankar ums
Subject: RE: Order Confirmation from India Today Book Club
To: "Response"
Cc: "ums"
Date: Thursday, 15 April, 2:15 PM
REMINDER 16
& On Wed, 14/4/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Wednesday, 14 April, 6:02 PM
Dear Member,
We apologize for the inconvenience caused to you.
In this regards, we would like to inform you that your order (997810296) has been fully dispatched from our end and the order has not returned back to us and did not reach to you. As per your request we have forwarded your mail to the concern department for the tracking the consignment.
Assure you for best services always.
For further queries, please feel free to get back to us at [email protected] or for any query please call us at 011- 40502424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI NEW DELHI-110068
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: umasankar ums [mailto: roa rk [email protected]]
Sent: Wednesday, April 14 8:16 AM
To: response (ITBC)
Cc: ums
Subject: RE: Order Confirmation from India Today Book Club
REMINDER 15
& On Fri, 26/3/10, umasankar ums wrote:
From: umasankar ums
Subject: RE: Order Confirmation from India Today Book Club
To: "Response"
Cc: "ums"
Date: Friday, 26 March, 12:32 PM
Same mesage under different name.
Umasankar
& On Fri, 26/3/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Friday, 26 March, 10:53 AM
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already forwarded your complain to our concern department and we are following the matter with them. We request you that kindly wait for some days. We will do the needful soon.
We appreciate your patience and hope that you shall bear with us in the interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won’t let you down.
We shall be happy to render any further assistance or clarification that you may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
Jagriti
India Today Book Club
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From: umasankar ums [mailto: roa rk [email protected]]
Sent: Thursday, March 25 2:13 PM
To: response (ITBC)
Subject: RE: Order Confirmation from India Today Book Club
Tell me exactly when you will reply. Always your deadlines are open ended. This is my last mail to you. I have already started the legal proceedure.
Umasankar
& On Thu, 25/3/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Thursday, 25 March, 1:34 PM
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have forwarded your complain to our concern department and we are following the matter with them. We request you that kindly wait for some days. We will do the needful soon.
We appreciate your patience and hope that you shall bear with us in the interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won’t let you down.
We shall be happy to render any further assistance or clarification that you may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
Prachi
India Today Book Club
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From: umasankar ums [mailto: roa rk [email protected]]
Sent: Wednesday, March 24 7:52 AM
To: response (ITBC)
Cc: ums
Subject: RE: Order Confirmation from India Today Book Club
It has been another week without any specific action from your side.
Umasankar
& On Tue, 16/3/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Tuesday, 16 March, 11:42 AM
Dear Member,
We apologize for the inconvenience caused to you.
In this regards, we would like to inform you that your order was dispatch from our end on < 03-FEB > through < EXPIT >, due to some courier problem the parcel did not delivered to your address not did it returned back to us.
So we have forwarded your complete details to our concerned department they will check the and arrange to dispatch your pending order.
Assure you for best services always.
For further queries, please feel free to get back to us at [email protected] or for any query please call us at 011- 40502424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Prachi
India Today Book Club
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From: umasankar ums [mailto: roa rk [email protected]]
Sent: Tuesday, March 16 6:47 AM
To: response (ITBC)
Cc: roa rk [email protected]
Subject: RE: Order Confirmation from India Today Book Club
This is the 10th message I am getting with such content. I feel being cheated and will take necessary action, if I dont get the material before 20.3.10
Umasankar
& On Mon, 15/3/10, Response wrote:
From: Response
Subject: RE: Order Confirmation from India Today Book Club
To: "'umasankar ums'"
Date: Monday, 15 March, 5:23 PM
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that we are forwarding to our concern department for inquiring this matter with EXPRESSIT courier as soon as they will revert us we will get back to you with positive response.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Warm Regards,
Piyush Thapa
Executive Relations
India Today Book Club
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From: umasankar ums [mailto: roa rk [email protected]]
Sent: Sunday, March 14 7:18 AM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
May I know the status of this order, which was despatched on 2.2.2010 and after 45 days, yet to reach me?
Umasankar
& On Wed, 3/2/10, [email protected] wrote:
From: [email protected]
Subject: Order Confirmation from India Today Book Club
To: [email protected]
Date: Wednesday, 3 February, 10:04 AM
Dear UMA
Thank you for your order. We wish to inform you that your order has been put under
process with order no BAGITTODAY/0GA100002462. The order value is Rs. 1198 and Order Date is 02-FEB-10. You will receive an email and a sms with your despatch details soon.
Thank you once again for ordering with India Today Book Club
For any further assistance please reply to this email or call us at 011-40502424 (10 a.m.
to 6 p.m.) or SMS ITBC to 52424.
Yours Sincerely
India Today Book Clu
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