Dear Sir/Madam & all readers,
Pls refer to all the email communication below which may look to be very long but clearly states the irresponsible behavior of India Today Book Club.
I am completely disturbed mentally & in the financial crunch due to non-refund of my cancelled orders by India Today even after so many weeks now. I do not have any guarantee of getting refund which is causing more & more mental harassment of mine for which only ITBC is responsible.
Seek your support to get this issue resolved.
Regards.
Sanjay
Sanjay Kadam/IN/PU/HUNTSMAN
12/07 19:55
To
Response
cc
Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
REMINDER!!!
AWAITING FOR REFUND OF MONEY FOR ALL THE CANCELLED ORDERS.
Response
24/06 14:27
To
"'Sanjay Kadam'"
cc
Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.
Your valuable association with Bagittoday is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days) or Write to us at:
Warm Regards,
Manisha
Bagittoday Team
From: Sanjay Kadam [mailto: [email protected]]
Sent: Thursday, June 24 11:13 AM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
Dear Manisha,
What about refund of money? I have already rejected receipt of one order yesterday & another almost before 20 days. No refund has been given yet..
Pls confirm immediately.
Best regards.
Sanjay
Response
24/06 10:28
To
"'Sanjay Kadam'"
cc
Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
Dear Member,
We apologies for the inconvenience cause to you.
With reference to your mail we would like to inform you that as your order have been fully processed from our end it would not be possible for us to cancel your order. Kindly refuse the order when it arrives at your door step.
We value our customer and trust that you enjoy our products.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Manisha
Bagitoday Team
From: Sanjay Kadam [mailto: [email protected]]
Sent: Thursday, June 24 9:32 AM
To: response (ITBC)
Cc: offers bag; orders bag
Subject: RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
Dear Responsible officer,
I expect you to go through the entire email completely & then only reply to this email.
May I pls request you to confirm me about cancellation of all my orders placed (details referred in emails below) & also about the refund of my money back to my credit card account.
If I dont get your immediate reply within today (I have already waited for a long time now), I will take ITBC to consumer court for all this incident & ITBC will only be responsible for the same.
Best regards.
Sanjay
Tel. 91 22 27787327
Fax 91 22 27780085/84
Mobile : 91- 9833097910
Response
24/06 08:45
To
"'Sanjay Kadam'"
cc
Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that your order number 0GA100017362 has been dispatched from our end under the consignment number- 54450091415 through courier on BLUEDART on 19-JUN. Kindly expect the delivery in 1 to 2 week from the date of dispatch. If you fail to receive your order in the given time frame kindly get back to us and order number 0GA100016649 due to address problem return back to us and order number 0GA100017170 is out of stock kindly wait for few days.
Your valuable association with Bag it today Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us [email protected] or [email protected] or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Manisha
Bagittoday Team
From: Sanjay Kadam [mailto: [email protected]]
Sent: Wednesday, June 23 5:50 PM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
REMINDER!!!
Response
09/06 10:34
To
"'Sanjay Kadam'"
cc
Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
Dear Member,
We apologies for inconvenience cause to you.
With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department. We will get back to you with positive response once we receive a revert from the same.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Prachi
India Today Book Club
From: Sanjay Kadam [mailto: [email protected]]
Sent: Monday, June 07 7:32 PM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club - ITBC08535596
To all concern ITBC officers,
I am not sure why these mails are going round & round without clear cut answer from ITBC. Can I get the clear answer about cancellation & also the date for refund of amount back to my credit card amounts without further delay??
Pls note if my order cancellation & refund if not arranged immediately, I will take further actions to go to consumer court with reference to all this communication & ITBC will only be responsible for further consequences.
Best regards.
Sanjay
Response
05/06 16:59
To
"'Sanjay Kadam'"
cc
Subject
RE: FW: Order Confirmation from India Today Book Club
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have forwarded your complain to our concern department regarding your query. We request you that kindly wait for some days.
Please note your Membership number ITBC08535596 for your future references.
We value our customer and trust that you enjoy our products.
We shall be happy to render any further assistance or clarification that you may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards,
Shiv
Executive Relations
India Today Book Club
From: Sanjay Kadam [mailto: [email protected]]
Sent: Thursday, June 03 9:13 PM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club
Dear Sukant,
Thanks for your clarification but it is not clear at all & in line with my queries. I am neither satisfied with the answers as for every order placed by me, I was told that this is mandatory to enter the sweepstakes & that would be the last purchase required to enter in the sweepstakes. Even after this, there were some more calls to book further orders which I refused.
At the end, I am firm on my decision of cancellation of orders due to distrust in my mind about ITBC. As requested by you, I have already rejected your first delivery of DVD player today. Hope other two orders have been already cancelled by you for the despatch itself & will not my come to me for delivery.
Pls confirm URGENTLY when the amounts will be credited back to my credit card accounts on urgent basis to avoid charging of interest on the same.
Best regards.
Sanjay
Response
03/06 12:51
To
"'Sanjay Kadam'"
cc
Subject
RE: FW: Order Confirmation from India Today Book Club
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that due to some stock problem the same got delayed, Regarding sweepstakes we wants to inform you that after placing this order you become a participant of our lucky draw contest, if you become the lucky winner you may win the same.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Sukant
India Today Book Club
From: Sanjay Kadam [mailto: [email protected]]
Sent: Tuesday, June 01 6:24 PM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club
Dear Manisha,
Thanks for the clarification. However pls confirm the following :
I was told that order processing will take minimum 2 weeks. Pls confirm why you are not able to hold the despatch of these products to me.
What does it mean by order is completely processed?
When will I get my payment back?
Were the comments from your tele shopping team correct?
What is the truth about sweepstakes?
Will there be any deduction in refund of money to me?
Await for your confirmation on all above questions. Based on your answers, I will decide the further course of action.
Best regards.
Sanjay
Response
01/06 16:23
To
"'Sanjay Kadam'"
cc
Subject
RE: FW: Order Confirmation from India Today Book Club
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that as your order have been fully processed from our end so it is not possible for us to cancel your order. Kindly refuse the order at your doorstep if you are not interested.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Warm Regards,
Manisha
Executive Relations
India Today Book Club
From: Sanjay Kadam [mailto: [email protected]]
Sent: Monday, May 31 8:55 PM
To: response (ITBC)
Subject: Re: FW: Order Confirmation from India Today Book Club
Dear Ankita,
All these orders were booked by me based on your teams confirmation that these orders are must for continuing my participation in the sweepstakes. Every time I use to get the promises that this will be the last order to be booked but almost every/alternate day I was getting for booking of new order being must to continue entry for the sweepstakes.
I was also given following false promises :
I am out 21 final entries for the final draw of sweeptakes.
I will be the only candidate from Maharashtra to contest here.
There is 99 % of chance to win 1 lac or 8 lac price only if I book these orders or else my chances are very rare.
Even on Sunday I got another call again that I need to book another one (fourth) order (from Amit) so that I can get locking code from them which is must to have for a winner of sweepstake & even if I am a winner, i will not get the prize without this locking code.
I was scared of being cheated by all this & hence when I checked with you customer service finally, I was told that none of the purchases are must to confirm entry in the sweepstakes. Even when I told this to your order booking staff (who was forcing me to book the order everytime by instructing that these purchases are must for me to enter in the final sweepstakes), I was told that customer service is not aware as sweepstakes are keeping all the things confidential & hence CS may not be aware of this. When I called CS again, I was not given a clear answer about the sweepstakes confusing me more & more.
When I checked in the internet about this sweepstakes, I could find only the complaints about this for every year & no document is available to confirm its genuineness.
Pls note that I am feeling cheated with all this episode & I am disturbed mentally also as i made these purchases even though I was not having enough money with me & had to pay interest for all these amounts for credit cards, just because I was told that these orderings are must for sweepstakes. You are kindly requested to cancel all the three orders placed by me & ensure that the money is immediately refunded in my respective credit card accounts.
Best regards.
Sanjay
Tel. 91 22 27787327
Fax 91 22 27780085/84
Mobile : 91- 9833097910
Response
31/05 17:39
To
cc
Subject
FW: Order Confirmation from India Today Book Club
Dear Member,
We sincerely apologize for the inconvenience caused to you in this regard.
With reference to your mail we would like to inform you that according to our terms and conditions your reason is not genuine so kindly provide us the genuine reason. According to our department your reason is not valid to cancel the order.
We assure you to provide our best possible services in future.
We would like to inform you that we will be happy to render any other clarification that you may require in future.
Your valuable association with India Today Book Club is prestigious for us.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Ankita
India Today Book Club
From: Sanjay Kadam [mailto: [email protected]]
Sent: Monday, May 31 12:02 PM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
Dear Sir,
Due to some unavoidable circumstances, I want to cancel below mentioned order placed by me to ITBC.
Ref No.880120829 - TELESALES/0GA100016649
Ref No.880122784 - Order confirmation not yet received by email
Ref No.880123315 - Order confirmation not yet received by email
Pls confirm the cancellation of above orders & also arrange to credit the amount of these orders back to my credit card accounts.
I also tried to cancel these orders thro your customer service on telephone. But Im was told that email is the only option to cancel the orders.
Thanks.
Best regards.
Sanjay
91 9833097910
26/05 12:12
To
[email protected]
cc
Subject
Order Confirmation from India Today Book Club
Dear SANJAY KADAM
Thank you for your order. We wish to inform you that your order has been put under
process with order no TELESALES/0GA100016649. The order value is Rs. 7498 and Order Date is 25-MAY-10. You will receive an email and a sms with your despatch details soon.
Thank you once again for ordering with India Today Book Club
For any further assistance please reply to this email or call us at 011-40502424 (10 a.m.
to 6 p.m.) or SMS BIT to 52424.
Yours Sincerely
Team, Bag It Today
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