I have booked Maruthi Alto on 5-04 and I was promised that the car would be delivered by the end of the same month. I was told that there is a change in the engine design and it to be migrated as per the euro 4 norms.
In the third week of April I was instructed to pay the balance money and take the delivery of Alto silky silver which was readily available but from then I came to know about the attitude of the dealer giving simple excuses for the delay and finally I was told by the customer care manager that there is some issues in the vehicle and it will delivered only after testing by the Maruthi engineers and she committed that the vehicle would be delivered on 30th April.
When I came to pick the vehicle on 30th I was again told that Maruthi engineers have not arrived till now and the vehicle would be given on 5th may and on 5th may the same was repeated by the show room manager and I was asked to wait till Monday 10th of may.
The above incident were not drafted with the intention of blaming dealer or Maruthi. I want You understand that you have sabotaged my happiness, expectation, time & Trust towards Maruthi.
When a customer is committed that the car would be delivered on a specific date it has to be adhered.
If you feel that you cannot fulfill a your delivery commitment, you may please take necessary steps to cancel my booking and refund.
I have escalated the issue to the following people but no one bothered to respond.'[email protected]'; '[email protected]'
'[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; 'Ramanpreet. [email protected]'; 'Sakshi. [email protected]'
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