I had booked the cab from Kandivali to Airport. I got confirmation also. The cab details were sent 30 minutes prior to the scheduled time. They were: MH02WA8699. Chauffer: Mohd Shariff. Cell: 9167085344.
The cab didn't arrive in time. So I called up. He said he hasn't received any confirmation from the company. So I asked him to contact Meru company. He said he has already picked up South Mumbai (read long distance) passenger from Borivali and can't do anything. So I contacted Meru. They spoke to him and then called to just say they are sorry!!! I asked for manager to be contacted. They said he is not on the floor and that he would call back. He never called back.
I have registered complaint in Meru company with all details. Still they have not responded.
There is fraud going on here. They allow cab drivers to pick up loooong distance passengers (Borivali to South Mumbai) and there by compromising drop-off to short (!!) distance like Kandivali to airport. How come Meru doesn't know about this.
Most of the drivers of Meru cabs are from old black cabs where they go by share-a-taxi to south mumbai. Such malpractice has been continued even though they moved to Meru. And Meru is allowing them since they are getting more money.
Try booking Meru cab between 8 AM till Noon and you will face this because this is the time when they find more South mumbai and long distance share passengers.
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