I had booked my household goods to be transported from New Delhi to Chatrapur through Agarwal Packers & Movers Limited under Consignment No. 688567. I had paid the entire amount of Rs. 48000/- in advance on 19.07. the day on which the goods were lifted from my residence at Vikaspuri in New Delhi, towards their charges. The goods were delivered at the destination at IRE Housing Complex at Matikhalo, Chatrapur, Ganjam, Odisha on 12.08.2011. I found that almost all the articles barring a few were damged/broken substantially. On my refusal to receive the goods, the representative of the Company made me speak to the Company's Countryhead and the Reginal Manager at Bhubaneswar who assured me of repairing/replacement of the damaged articles at the earliest and I was told not to carry out the repair work and await for their representative who would be accompanied by Mechanic/Carpenter. However, another representative came to me place on 17.08.2011 and bargained with me for compensation and started from a meagre amount of Rs. - though the damage was to the tune of Rs. 15000/-. The Regional Manager once again sopke to me and started bargaining me taking reference to Insurance Claim as if I had transported the goods through Agarwal Packers & Movers Limited with an atnticipation of damage of my household articles and then getting the Insurance thereby defeating the very cause of tranportation through their Company and also trying to manipulate the concept of Insurance. I would request for an early action.
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