I have made a booking on 14th March for travel with my family from Bangalore to Chennai on 15th May by Paramount Airways (PNR No. 0M8KNL). But due to the unfortunate developments with their lessors, Paramount’s flights are grounded based on the verdict of DGCA, for most of the sectors including Bangalore – Chennai which are cancelled continuously.
I am in touch with Paramount’s customer care / reservations over the last one week for refund of fare for the four tickets booked by me. But the airlines had squarely refused that full refund is not possible and I have to forgo almost 50% of the fare as cancellation amount. Today I have the option of travelling in other airlines which may not be available after a few days.
Since I am booked in Paramount, I am losing out on the option of other airlines which provide confirmed competitive fares for the same date of travel. Any alternate last minute arrangements Paramount is going to make through other airlines will not help on seating arrangements / facilities since I will be travelling with my family.
I have put forth all these points and requesting for full refund from Paramount. But knowing fully well there is uncertainty in their operations are insisting that I need to forgo almost 50% of the fare as cancellation charges.
Please advise me on how I should get the full refund at the earliest so that I can take book through other alternates available.
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