SIR,
WE HAVE PURCHASED PIAGGIO APE XTRA LD ON 12TH OCTOBER FROM RAMCOR IN GUNTUR BUT THE INVOICE HAVE GIVEN US AS FOLLOWS RAMCOR 33-21-33 SITARAMPURAM, ELURU ROAD VIJAYAWADA AND IT’S ENGINE NO, CHASSIS NO, GEAR BOX NO ARE AS FOLLWS RIJ2019308, BNJ384050, M756840X.FIRST FREE SERVICE IS DONE ON 5TH NOVEMBER AND IT’S COUPON NO IS 978561 ON THE DAY THE BREAK PEDAL WAS BROKEN WE ASKED TO REPLACE THE BREAK PEDAL THEY SAID THAT WE WILL NOT REPLACE THE ROD AND YOU HAVE TO DO WELDING TO YOUR BREAK PEDAL IN ANOTHER SERVICE POINTS BY PAYING THE MONEY WE ASKED THEM ITS UR RESPONSIBILITY TO MAKE US FAVOR THEY ARE TELLING THAT WE HAVE NO EQUIPMENT TO DO SO AND SECOND SERVICE IS DONE ON 5TH DECEMBER ON THAT DAY THEY ITS GENARAL SERVIES THEY HAVE TO CHANGE THE ENGEN OILS, BRAKE OIL, CLEAN THE AIR FILTERS AND TIGHTNING THE NUTS&SCREWS BUT EVEN THEY HAVE NO AIR BLOWER TO CLEAN THE AIR FILTER AND THEY ARE DOING THE WATER SERVICE WITH DRAIN WATER IF WE ASK ANY THINK THEY ARE TELLING THAT GO OUT SIDE AND DO AS U WANT& THEY GAVE US THE VEHICLE DELIVERY ON 6TH DECEMBER MORNING.BUT BY 6TH DECEMBER EVENING MY VEHICLE HAS BREAK DOWN.WE TAKE THE VEHICLE TO THE SERVICE CENTER AND ASKED THE REASON FOR THE BREAK DOWN AND FROM THERE SIDE THERE IS NO EXPLANATION.BY THE NEXT DAY WITH OUT ANY INTIMATION THEY HAVE OPENED THE ENGINE AND SAID THAT THE ENGINE PISTON WAS BROKEN.
WE SUSPECT THAT THIS IS THE MANUFACTURING DEFECT OF THE ENGINE.IF ONE’S ENGINE WAS OPENED IT HAS NO LIFE AND THE RESALE VALUE OF THE VEHICLE ALSO EFFECTED.SO WE ASKED THEM NEW ENGINE FOR MY VEHICLE AS SOON AS POSSIBLE .BUT TILL THE WE HAVE NOT RECEIVED ANY FAVOR FROM THERE SIDE I AM NOT BOTHERED ABOUT MY SELF MOST OF THE PEOPLE WHO BUY THE AUTOS ARE UN EDUCATED THEY ARE FACING MANY PROBLEMS IF THE AUTO BRAKE DOWN THIS MUCH DAY THEY WILL SUFFER WITH TERR EYES MOST OF THE PEOPLE BUY THE VEHICLE IN FINANCE AND THEY HAVE TO PAY MONEY TO FINANCIER EVERY MONTH AND THEY HAVE TO MAINTAIN THERE FAMILY.ITS DIFFICULT TO DO SO WITH OUT RUNNING THE VEHICLE THEY EARN THE MONEY BY SERVICING THE PUBLIC.SO PLEASE LOOK AFTER THAT
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