Dear Sir,
I am residing in Pudukottai near Tuticurin. I have given my Fiero FX: TN69 J 0627 vehicle for service with M/s Nellai trading automobile agency, Tuticurin on 10.07.12, 4.50 PM (JC No: 5569). I have asked for a general service and replacement of ignition start setup for my vehicle. I was given delivery date as 11-07-12, 5.30 PM by the dealer. While I have asked for the delivery of the vehicle, I was told that the vehicle is waiting for the spares and till date there is no improvement on the status.
As a business man, I am finding it highly difficult to carry on my regular works / schedules without my vehicle since more than a week’s time. Being a loyal customer to TVS group products, I am really disappointed with this kind of response and customer experience. I am sure that, being a reputed brand and group company this is not what you will be expecting a customer to experience with your product and after sales service.
I request your immediate intervention to resolve this issue and ensure the delivery of my vehicle and also to ensure that, this is is not repeating to any of your customers.
Eagerly awaiting for a resolution from your end.
Regards,
S.P.Munisamy
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