I reached Chennai from Singapore on 27th March by Air India Flight AI449.After I reached i found my checked in 40" LCD SONY Bravia TV's Screen badly damaged. The same was reported to the authorities and a complaint was formally lodged. We were directed to come back to the office for a damage report and further claim. We reached airindia office the next morning, the officials bluntly gave us a reply "Packaged goods inside the carton if damaged, the airline has got no liablity".
How can a Airline Operator on whom the consumer entrust their belongings reply in such irresponsible manner???
Airlines can mishandle the cargo entrusted on them and when damaged can easily show one single in their clause and say that they are not responsible???
What responsiblity do they actually have???
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