It is true cheating by Air India & Akbar Travels together. I had booked confirmed 4 tkts for my co-brother & Fly from COK-MUM on AI691 for 28th Dec and received a call on 27th Dec around 15:00hrs informing the pre-schedule of AI to 27th. Travelling time from home to airport is around 4 hrs & not possible to catch the flight. AI offered availabilty for 30th Dec which could not accepted due to schedules. Searched for a new flight and booked by spending an addition amount of nearly 30, 000/-. Collected the note from AI office in Cochin for full refund and submitted to the Akbertravelsonline office after doing couple of running from office to office. Now Akbar Travels given me a refund of Rs.16467/- against the payment of Rs.22388/- by saying GATEWAY CHARGES. When I spoke to them asking me to mail the details again as they do not have any information. For this mental agony, harassment, disturbance and more over the finance loses, please advise us to approach which department or forum.
Looking forward to receive a positive answer to my situation.
Regards
Philip Zachariah
91-80977-91310 / 98698-13921
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