My name is Ranjan. I was traveling to Patna with my very young 5 1/2 month old daughter. I had flight (AI 415) at 8 pm today, for which I went 45 minutes ahead at around 7.05 pm for taking boarding pass. There was a gentleman and his family ahead of me. That family had an infant whose ticket they didn't had. In between attending his queries, the attendant at counter 13, Ms Radhika Joshi whispered to a fellow colleague and then she informed me that I cant board the flight. Except Ms Joshi nobody was wearing a name batch that they are supposed to wear. After denying my boarding pass, she issues new ticket to that gentleman's infant. she had no room for me but she had room for 6 people on board. When I asked what can I do now to board the flight she said she cant help me and did not give me any proper answer. Then she directed me to go to reservation counter with my grievances. The reservation counter person was also not wearing any name batch. She told me that she can book me in another flight with additional charges of over 6 thousand.
I have been very loyal to Air India but their shabby treatment to consumers is shameful. I was traveling with my young daughter but clearly they lacked basic humanity to deal with the situation with decency. They are being disloyal to their duties and towards us consumers. I strongly advice you to send me your apologies and compensate for mental and physical trauma you have put me through by making me run counter E to reservation counter back and forth many times with my young baby and luggages. Please take strong action against involved staff and manager at that time. whose name I don't know because they were not wearing name batch. I have my Phd Viva in Gaya, its really urgent to go there via Patna.
Thanks,
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