DEAR Sir/Madam,
This is to bring to your notice that I had given my i20 Asta CRDI. VIN NO: MALBB51RLAM199835, REG NO: UKO7-AF-2800 for the third routine service on 12th Oct. The car was in perfect condition when it was given for the service. The car was delivered back to me on 14th Oct after driving the car for just five six kilometers I found that the pick up of the my car was too low and the car started missing again and again and also started emitting too much smoke. Next days I went back to the same authorized service dealer where the service of my car was done.(Commercial Hyundai, Gandhi Road Dehradun, Uttarakhand, India)
I was promised that the car will be delivered back to me by evening. when I contacted them they said that the car is still not ready and it will be delivered next day, again they said the same thing next day and the same thing was said for the next few days. On 19th Oct I went to the service center, they said that the sensor of the car is not working and they do not have the same in their stock and it will take three working days to get it, I asked the service Manager Mr Rashid that weather he is sure of It, He told me that he is sure of it subsequently. I email the same to the Hyundai customer care in india. I received the mail from [email protected] back saying that the dealer will call back within three days but as of now I have not received any call from their side so I called up the Tel NO. 05226714600 given in your email contact person ms. nishu of Central 2 Regional Office, Uttar Pradesh, Uttarakhand and they informed me that they have tried the new sensor also but the problem is not with the sensor as told by Mr Rashid, This shows how efficient the people working with the authorized service centre are. Today as of now they have not been able to identify the exact cause of the malfunctioning of my car which is still under warranty and has not even completed sixteen thousand Kilometers.and today i called again to your central2 regional office there ms nishu your executive assured me that my car is under repair now and it will be deliver to you sharp 5:30 pm by this evening pm. and i'll inform you at 5:00 . when i did'nt get the call from ms. nishu then again i called back to ms. nishu at 6:15 pm (ph: 05226714600) there some body pick up the phone and said ms nishu has been left the office and our office is closed till diwali and you can contact us after the diwali. then i rushed to dealer at 7:00 pm there mr rashid said that your car is still not ready the problem is not resolved yet. so sir i totally hrassing by your dealer no feedback from ur side. I believe there has been some major problem with the car which has occurred because of the incompetency of the dealer who are servicing the car or the car has got some manufacturing defect. so i am going to register a case in consumer court (Dehradun Uttarakhand) tomorrow itself aganist the dealer .(Commercial Hyundai, Gandhi Road Dehradun, Uttarakhand, India) and Hyundai Motors india ltd
I humbly request you to kindly look into the matter and do the needful
Thanks for YOUR SUPPORT.. and FEEDBACK
Regards
Tarun Devrani
Mob 919760976845
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