Last week i was traveling from Bangalore to Nagpur. I booked two tickets for Bangalore to Bombay by Indian airlines and from Bombay to Nagpur by indigo.. The flight was at 11:20 am from Bangalore. But it was delayed by 15 mins and took off at 11:35am... it was supposed to reach Bombay by 12:50 pm. but reached at 2:10. pm. and because of that we missed our indigo flight to Nagpur which was at 2:00pm.
So we went to this Indian airlines duty manager who was a lady didn't respond to us properly. The customer service is very very bad. I have checked their site which says that if the flight is delayed by one hour there will refund the money but didn't happen so.
Plz check the below points from their site:
If a flight is delayed for more than one hour, the following facilities are provided to the passengers:
Full refund of fare is given if desired by a passenger. Alternate arrangements are made to take the passengers to the destination, either by air or other modes of transport. This is subject to availability of alternates.
Involuntary re-routing through circuitous and even longer routes, subject to seat availability.
Complimentary service of beverages, snacks or meals to the stranded passengers.
If there is enough time and if the passengers so wish, transportation back to town can also be arranged.
Personal messages to the passengers' destinations using the Indian Airlines communications channels.
24 hour hotel accommodation if the passenger wants to travel by the next flight/next day (in case of cancellation of flight).
The service the very bad. Never travel again!
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