BATA SHOES - HUSH PUPPIES
EXPENSIVE BATA SHOES WORNED OUT IN JUST 6 MYHS

I AM A REGULAR USER OF BATA/HUSH PUPPIES SHOES. MY HUSH PUPPIES SHOES (BEARING NO- 8546956 (Jungle) size 6 ARE 6 mths OLD. BOTH SHOES ARE COMPLETELY FINE FROM TOP BUT SOLES OF BOTH SHOES HAVE BEEN CRACKED/DAMAGED COMPLETELY .I PERSONALLY CONTACTED BATA LALGATE-SURAT STORE ON 26TH OCT I SHOWED THE SHOES AT THE OUTLET, THE MANAGER TOLD ME IF YOU HAVE BILL WE CAN GIVE YOU A WARRANTY FOR 6MTHS., NEXT DAY, WHEN I WENT WITH THE BILL THE MANAGER TOLD ME THAT WE CAN GIVE YOU WARRANTY FOR ONLY 60 DAYS, HOWEVER I WILL I'LL HAVE A WORD WITH MY AREA MANAGER & WILL LET YOU KNOW, BUT FOR 1 MONTH.THERE WAS NO RESPONSE FROM HIM. ON 28TH NOV WHEN I VISITED THE OUTLET THE MANAGER GAVE ME AN IRRESPONSIBLE ANSWER SAYING "WE CAN'T DO ANYTHING ABOUT YOUR SHOES". AS YOUR WARRANTY PERIOD IS OVER.

I BELIEVE SUCH EXPLANATION IS NOT VALID WHEN WE ARE PAYING RS.2500/- FOR A PAIR OF SHOES. EVEN CUSTOMER CARE EXECUTIVE WAS NOT WILLING TO REGISTER MY COMPLAINT NOR I HAVE RECEIVED A MAIL REPLY FROM BATA CUSTOMER SERVICE.