I want to bring to your notice a situation that I could not expect from a comapny like Levi's Strauss. I purchased a black color jean from Levi's
showroom, Shipra Mall, Ghaziabad. Its article no. is 517. This jean was tagged at Rs. 1600 and i purchased it in sale in July-August 07. I have the bill
with me. I purchased this jean at 50 % off at Rs.800. I wore that jean rarely and washed it for the first time in December. I was in my hometown on
holidays. On first wash, this jean lost a lot of colour though my mom followed all the norms which were specified for washing and drying. Now that
jean looks decades old, lost its colour from back side and near the pockets and a pale faded (white) color has emerged. Its looking very odd as already
the jeans is washed pattern near the thighs.
When I went to NOIDA again in January, I went to the same shop and put to his notice the condition of the jean. At first he refused to take
the complain and gave the reason that this jean was purchased in sale and no claim can be put on sale purchased items. After my friends and me argued
for 15 mins, he kept the jean and told us that a representative of Levi's comes every week and he'll show that jean to that person. When we went to him
the next week, he told us that the representative has refused that this claim can't be considered as it is sale purchase. He also agrred that my jeans was a
old article and it was lying in his showroom from a pretty long time. He also suggested us never to buy anything from sale in future.
As all of us have been wearing Levi's from a pretty long time, we didnt believe him also keeping in mind the brand reputation of Levi's. But ya all of us
decided not to buy anything from the showroom in the future. Recently, when I came to my hometown again I visited the new Levis showroom in
Udaipur and I showed him the jeans. He told me that his is a signature collection showroom, so he couldn't entertain my complain. He advised me to
write to you. Now please tell me that what I can do or may be I'll have to wear that ugly jeans carrying just the tag of Levi's.
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