This is jeyakarthikeyan, my contact number 9840859912, my LG product number 011PNPF01385 and F1056LDP I bought LG Front loading washing machine one year back. As my machine is not working properly (often machine stops at somewhere during washing process), from first week of March, i made a compliant through customer care executive. One technical person responded and came to my place, just telling outlet pipe is not in proper position (but I knew this not proper remedy, I am also an engineer), he went.
Since problem was continuing again i made a compliant through customer care executive. Same person revisited my place after few days. Something he did and went. Still problem was continuing. Once again i made compliant. Likewise technical person tried to repair my machine three times. For fourth time, again Technical person came. Moment he entered our house he switched on the machine. it was running for around ten mins. Then due to power cut machine got switched off. He dismantled the machine and we could notice that he changed one electronic board, telling here afterwards It will work properly. When he was leaving our place, no power is available. He did not check the machine.
After power came we switched on the machine and found no response from machine. Before he changed some parts at least machine was giving response for few options. Now no response. The above said activities are happening for one month (full month march). One thing I could understand that LG service people are not taking it seriously. Because They took one month time, still they could not fix the problem. So as a customer naturally we get mental agony and suspect the machine whether it is good product or not. But still we have faith with LG but problem may be with this machine. Because we can not maintain 100% quality. Defect may be with this product. Then I spoke with customer care people for fifth time, I asked them, with whom I need speak to get remedy for my problem. Again they represented same service centre. I told them I do not have faith on them. They gave me this number 9176995675 –Mohana (customer care officer).
Again directly I spoke with customer care officer Mohana. I requested her for replacement warranty. She told me that She would look in to my issue and she would speak with service center people and respond to me with in a day. But I was waiting for more than three days. No response I received from her. After many attempts she picked my call. I asked her what happened to my request. Suddenly she asked me to hold on my call. But she did not turn to me for more than 25 mins then automatically my call was disconnected. Then I tried to contact her many times. I failed all the time. Because either she refuse to pick my call or I was put on hold. Then I understood she is not interested to listen and smartly she is avoiding me.
Again one senior person from service center came two times to fix issue in machine. Mean time I spoke with customer care officer Mr. Shilesh more than three times. I requested him to replace this machine and give me new one. He said he would forward this request to head office.
Yesterday (09-04) I spoke with Anbalahan; Manager LG service (9047777203). I asked him for replacement warranty, he refused my request saying its not company’s policy Though he sent the technical persons seven times. They could not fix it. He asked for some more time to fix the issue. I asked him how long you would take, because already for more than one month this is happening. I asked him below questions:
As you told me any cost replacement is not possible, why you could not diagnose the machine. How can I trust this machine? Whether is good product or not. His reply was he received faulty electronic board (by which the technical person replaced my machine’s existing part) So he would soon get another board to fix the diagonse.
Again I spoke with Mr. Stephan, ASM (9884697888). I told him everything, and gave irresponsible answer, though he knows more than six times technical persons attended to fix.
I am asking all these people, If they have same problem in their machine at their homes, How much they would worry, having paid Rs 23000/-
Since My uncle Mr Myvannan (9443863422) from pattukkottai suggested me to buy this product, I bought. Please look at your data base how many LG Product we purchased in our family itself with name of Myvannan. He also faced same problem and he sent a letter to Head office. He got the solution. Looking this machine, my friend K.Ramesh (9940239214) also bought. Now In our office almost everybody knows what is happening for me. All my colleagues are making fun of LG products and their service.
Really I do not understand why LG service people are not responsible and serious about customers request. I am really disappointed speaking with Mr Anbalahan manager and Mr. Stephan ASM for the way responded. How long I need to wait. Why LG Company gave this kind of product with defect. Who will give solution? Am I cheated by LG? why should customer take this much effort for getting fixed the defect, having paid Rs 23000. may be my machine might have been one among very few defective products, But service peoples should have either fixed in one or two trials itself or the whole product shout have been replaced. Totally I disappointed with LG service peoples and LG recommended service peoples (M.M Electronics-chennai.)
Please look at how much my regular office work would have been affected. Who is responsible for service and to listen customers request?
I am totally fed up with LG service.
With respect to the above said, I request for replacement of the whole machine as early as possible. For any clarification kindly refer my database (9840859912) which would show all the above said. Kindly respond for my request, based on which I would look for further initiatives if required legally.
with regards
P.V.Jeyakarthikeyan-9840859912
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