Hii,
I have bought two levis jeans from big bazzar store in udaipur on19/08/10 worth INR 1679/ bearing bill no. T13/9968 after two hours of hard search. At that point of time i was told it will take 4-5 days for alterations as the tailor is on leave (such a big store has only one tailor... surprising!!!) I left my jeans for alterations & requested to give me a call once its done. I recevied a call on 23/08/10 stating that my jeans are ready & i can come to pick it up. After a hectic day at work i reached there to collect my clothings. a alteration slip was given to me & i was told to collect my jeans from the baggage counter. Upon reaching the baggage counter the gaurd tried to search the jeans however could not find it. i was told to go back to the section & eniqure about it. Upon checking it with the salesman & the tailor it was told to me that the jeans have ben alraedy deliverd to security, however security did'nt had any clue about it. I raised the issure with customer care desk, the guy there assured me that it will be resolved, however nothing happened for next one hour, i started to feel frustrated bcoz theese guys were busy in passing the buck to each other & nobody seem to be bothered about any customer complaint. After being so irritated i asked the store manager to refund my money, however i was asked to select the jeans again. It took me another hour to select jeans of my type. I wasted two hours of mine after my hectic schedule of work in store just bcoz the team doesn't know how to work & what coordination is all about??? In these two hours nobody was bothered to ask me for a chair or a glass of water... basics of customer service??? It was a very disappointing experience, now every time i have to think twice before heading to that store.
Abhishek Sharma
Mobille Number: 919587017745
E Mail Id: abhi_ace80@ rediffmail.com
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