I am going to mention following points of complaint under your kind control. I have purchased Adidas Shoes from Sammati Enterprises SCO 6 Sector 17 E Chandigarh 160017 vide bill no. SC10/774 on 15.04.2010 for Rs. 2699/-. I am sorry to point out that the lower side padding of both the shoes damaged/torn off & front is cracked in just 15 days of use. I communicate on telephone & lodged complaint with the showroom owner (Sammati Enterprises), whose response was not at all co-operative. He refused to replace the shoes and instead told me that there is no such provision from the company. On repeated request from my side he told me to bring the shoe pair to their showroom to get the shoes repaired and asked me to come after one week. I visit them on 13.07.2010 & gave my shoe pair for repair. After 1 week when I revisit them on 20.07. they handover shoe pair to me & said that this pair was repaired by the company & it is ok now, you will not face any problem with this shoe pair now onwards. But they have done the temporary work on shoes, they have done only gumming on the lower pad & I was totally dissatisfied from their work. When I asked the owner regarding this work he argue loudly. I told him that I will go further to higher authority like consumer court then he frankly says that you can go anywhere & we have no responsibility at all. They behave very badly with me.
Then I took the pair back & start using it. Unfortunately after 3 - 4 days of use, lower pad damage again & when I spoke to showroom owner on telephone regarding this, they clearly refuse to do any favour & do not cooperate with me. I cannot wear these shoes now. I had spend more than Rs.5000/- & my precious time though I am a research scholar & busy in my research project for these shoes along with its cost by visiting Chandigarh from Hamirpur of Himachal Pradesh. But the net gain is a BIG ZERO for me. Moreover the BIG FUN is that "Gain of spending Rs. 2699/- is ZERO" in ADIDAS Company. I am very shoked with this experience. I can never expect such type of quality product from ADIDAS, whose life is too short (less than 1 month in Rs.2699/-). Since the brand name ADIDAS is having great reputation of their products, I am eager to listen the reply at the earliest. The responses from the shopkeeper happen to be very much shocking so I decided to lodge this complaint through email to have decision at the earliest. Please get my shoes replaced/ refund so that the faith I do have in this company's products remains as it is.
Kindly get into the matter and advise the shopkeeper to replace my shoes or refund the money immediately failing which I shall be compelled to lodge a complaint in the consumer forum.
I have full hope that you will do justice to me.
Thanks & regards
Pardeep Kuma
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