Dear Sir / Madam,
I had purchased music CDs from India Today Book Club in July 08. Along with this there was an offer for a pair of Adidas Shoes. The market price of the shoe is Rs 2499 and I had to pay Rs 748 (Rs 499 for shoes Rs 249 as handling charges). I had sent the cheque to India Today and they have enchased this cheque on 18th Nov 08. The cheque number is 659820 of Axis Bank. As per the offer the shoes were to be delivered within 60days.
I have been following with India Today since Aug 08 and till date I have not received the shoes. In Feb 09 I was told that the shoes were out of stock so they could not dispatch the same. Instead of Adidas shoes they offered to send Reebok Shoes. I agreed to receive Reebok shoes and I am still waiting for the shoes to be delivered. The call centre person keeps on apologizing and promising to send the shoes in next 8 days time but I do not know when their 8 days will come.
On 11th April the call center person promised to deliver the shoes by 18th April ……on 18th April I called up the call centre and cam to know the shoes were not dispatch due to some audit (which I feel is some new story they have cooked up) and would be delivered by 25th April. On 25th April I called up the call centre and was told that the shoes were not dispatched and was told that there is some problem in the system so he can not register my complain (this story is a regular one which I have heard in past so many months). I spoke to the person at call centre today 2nd June and he says the shoes were not dispatched since they did not have the stocks.
I have already spent lot of money on making phone calls since I am based at Mumbai and their office is in New Delhi.
I am not sure if I will ever get the shoes but I think other customers are also facing this problem with the company. Can you suggest some ways to solve this problem…..do I need to approach the consumer court.
India Today Membership number is: ITBC07295492
Order no : 0GA080135312
Invoice no: ORA080132917
Invoice Date: 30-July-08
Tel no of their call center is : 011 40502424
Email Id is: [email protected]
Thanks and regards,
Vivek Kaushal
Mo: 91 98 203 50 936
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