We had bought Converse Canvas shoes from the Pantaloons outlet at the Pheonix Mills Mall, Lower Parel, Mumbai, Maharashtra, India. At the time of buying we were informed that the shoes had 3 months warranty. The cloth of the canvas shoes tore in less than one month. On going to the pantaloons outlet from where we bought the shoes the manager told us that the shoes did not have any warranty for its cloth. On inquiring the manager said that they were trained to say that there was not any problem with their products and the problem may lie with the customer. Moreover they were not ready to exchange or repair or even compensate for the their faulty product (i.e. converse canvas shoes). We were not even given any warranty card. What should we do?
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