Sir,
I would like to bring to your notice on the ill behavior shown by the manager of Vishal Mart near Silk Board, Bangalore.
I am a regular customer at Vishal Mega Mart and Big Bazaar. I had purchased clothes worth of Rs 1890/- yesterday and returned home. Unfortunetly I had taken a wrong size of shirt for myself. I called up the store and Manager Giri picked up the call. I asked him if i can come immediately to replace the shirt, he said the Mall will close now, I can come tomorrow.
The next evening I went with the bill and shirt to replace, but the security stopped and started to say "No Exchange". I spoke to a supervisor who said that the billing system is not working and I will not get any exchange. I told him that I came from far place and traveled through Bus, so its difficult to travel everyday, I told him that I don't even need the bill in exchange. But he refused. In a short while the Manager of the store Mr Giri came and on the face spoke "I will not give you exchange, do whatever you want to do". the entire crowd was looking at me. I told him politely again, but he refused to talk. I am not sure if he was in some personal stress or something. I told him that i will go to consumer courts if he speaks the same way again. For which he replied, "even if the father of consumer court comes, he will not be able to pull his hair" (in Hindi).
Surprisingly we are still living in a country where customers are not valued for the purchase they have made. Moreover being abused just for asking exchange. Personal problems should not be shown at work. I am not sure if this complain goes to any senior person. But I would be happy if someone replies and lets me know how we tackle these kind of merchandiser in our country.
Thank you
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