SOFT LUGGAGE - AMERICAN TOURISTER &-BY SAMSONITE - SERIAL NO: Y 12 00 065 AT ASCENT 65CM RED with inner lining board broken has been handed over to your authorised dealer "Samsonite Store" at Coimbatore on 11.1.12 along with the relative Warranty Card dated 23.6.2009. Warranty is for 3 years.
I understand your service personnel whose next visit to Coimbatore is likely to be at the end of the month. Following his inspection and approval, the showroom has to seek written approval. After approval it is further followed by sending the damaged luggage by transport for further inspection at your factory or whatever place you have facilities and thereafter an approval should be awaited for replacement.
Then follows the availability of similar stock in the showroom. All these may perhaps take about 6 to 8 weeks OR EVEN MORE
Being an American company you should be aware of the methodology of consumerism and how one gets replacement or money back on the spot failing which the consequences are well known in USA as well as elsewhere in Europe and even in Middle East. I do understand certain constraints in India but not this kind of delay by weeks/ months. Having lived abroad and toured around the world with hands on experience in USA, I feel there is an undesirable delay in the bureaucratic process of honoring a warranty. I bought in all 3 sizes of one going into the other and this is where I am stuck with your avoidable delay. What happens if I am a tourist and moving to my next destination?
I shall await your response in 2 days time
S. Srinivasan
TF 1, Swapnalok "B", PARSN, Nanjundapuram Road, COIMBATORE 641 036 INDIA
e-mail: [email protected]; Phone: 91-422-2311500 / 2308188
Mobile: 91-9443435032
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