TO WHOMSOEVER IT MAY CONCERN
I had purchased a Compaq CQ40 730 TU Laptop on 28th of March from
“Khosla Electronics Pvt. Ltd.
371/1, Diamond Harbour Road,
Kolkata – 700034.
West Bengal,
India
I was very happy that day as I thought that I am a proud owner of Compaq Laptop, a brand that has created its own niche by the Quality and Service provided to its customers only to get shocked in utter dismay.
After only 25 days of the purchase, today I think that I had committed a big mistake by choosing the brand HP/Compaq.
The trouble had started after the technician had installed the operating system on 29th of March during any file transfer or any operation that incurs HDD read was getting hanged. Firstly I shouted at the technician and made him to rush to my house and install a different operating system on 23/04 (I had waited this long to actually see how the system responds). But to my utter shock the system responded as it was doing previously.
NOW THE WORST SHOCKING STORY IS THAT JUST AFTER 22 DAYS OF BUYING A BRAND NEW LAPTOP ON FULL PAYMENT I HAD TO RUSH TO THE HP SERVICE CENTER. AT Vikas Building, 1st Floor, Loudon Street, Kolkata – 700016 on 24th April on advice of “Khosla Electronics” to actually discover what is wrong with my new laptop.
They received the laptop, noted all the necessary details and advised me that I would be notified on Monday with the status. I do agree the I had received a sms with : -
“Dear MR. Paul, REF : 4613609431, Thanks for contacting HP. Your case is considered on priority. HDD Ordered. Kindly wait for further sms/ph update”
Wow, it feels great to see that I had bought a laptop with a faulty HDD Drive. And also when this sort of massive change is going to happen I at least expected to receive a call from the Service Center explaining the issue. But lastly I had TO OBLIGE MYSELF BYcalling the cust. Care to get the update
that THE HDD IS OUT OF STOCK AND HAD BEEN ORDERED AND IT WILL TAKE ANOTHER ODD 7 TO 8 DAYS TO GET MY REPAIRED LAPTOP BACK.
IS THIS THE PRODUCT QUALITY THAT I HAD EXPECTED FROM COMPAQ?
FURTHER WHEN I HAD CONTACTED THE SERVICE CENTER WASN’T IT THEIR DUTY TO PROCESS THIS REQUEST URGENTLY AS THIS IS ONLY A 25 DAY OLD LAPTOP.
Now if I Ask Compaq for a product replacement will they do it??? I am sure they wouldn’t.
LASTLY I WOULD LIKE TO THANK HP/COMPAQ AND THEIR ASSOCIATES FOR THEIR ENDLESS SUPPORT IN THE PROCESS OF LOOSING MY TRUST ON THIS BRAND. I WHOLEHEARTEDLY EXPECT TO GET REWARDING WORST SERVICES OFFERED BY THE BRAND HEREONWARDS IN KEEPING MY FAITH FROM THIS RENOWNED BRAND.
Avishek Paul
(919831115400)
India
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