Dear Team,
We bought Compaq-HP laptop and faced lots of issues since day one. We interacted with one of the HP service center at Hisar. During repair battery sticker having CT number was removed by service center engineer. We don't know whether it was knowingly or non knowingly. We addressed this issue to service center and person said, we should not worry in case there would be any issues with the battery, they will provide the service.
Now HP has changed their vendor at Hisar location and same battery is having issues. Both service center and HP has refused to give warranty without CT number sticker on the battery. If sticker was removed by HP service center not by customer then why customer should bear the battery replacement cost. Laptop is still under warranty.
Details of the product are as below:
Laptop's serial no is- CND0011M5S
Laptop's product no is- WK877PA#ACJ
Laptop's model- CQ40-732TU
BATTERY CT NO IS - 6AQEAN5B7YBVRU
Customer Name: Suresh Kumar
Details of the service center visited are as below:
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Details of old service Center:
Email id: [email protected]
Contact Person Name: Sunil Taneja
Contact Number: 01662-237934/237297
Physical Address:
70, ganesh market, railway road, hisar, haryana.
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Details of new service Center:
Email id: [email protected], [email protected]
Contact Person Name: HIMANSHU HANS
Contact Number: 9996100789,
Physical Address:
IN TARVO TECHNOLOGIES LTD.
DBS 33-34, Ist Floor, red square market,
hisar, haryana
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HP ticket number # 4621816394
My contact details are as below:
Neeraj Kukreja 91 9850990442
email id: [email protected]
Thanks & Regards,
Neeraj Kukreja
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